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Customer Service Apprenticeship Dr J Somasundara-Rajah - Moseley Medical Centre

Are you a caring and compassionate person? Do you have the drive to succeed in a career? Do you want to earn £175 per week? Apply now!

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, shifts to be confirmed between 08:00 - 19:00

    Total hours per week: 35.00

  • Expected duration

    14 months

  • Possible start date

    31 May 2022

  • Date posted

    09 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients, ensuring also that the reception area is tidy and welcoming
  • To answer telephones promptly ensuring that all in-coming lines are covered at all times
  • To comply with the practice protocol for the printing of prescription requests and query
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary
  • To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital
  • To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery
  • To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records
  • To liaise with the Practice Manager when required and follow instructions from them when necessary
  • To undertake any other duties as deemed appropriate by the Practice

Requirements and prospects

Desired skills

  • Good IT skills 
  • Good written English skills
  • Good communication skills 
  • Strong work ethic 
  • Excellent organisation skills 

Personal qualities

  • Confident 
  • Outgoing 
  • Approachable 

Desired qualifications

  • Grades 7-4 (A-C) in both maths and English (or the equivalent) are desirable, however, not essential for this role

Future prospects

  • Full time position in the company for the right person

About the employer

We aim to offer the best available family medical care from the surgery, which is located in an old Victorian house that has been extended and modernised to suit the practice needs.

We place a strong emphasis on preventive medicine and offer a comprehensive range of medical facilities. We would like you to feel that the practice offers you the individual care you need.


Dr J Somasundara-Rajah - Moseley Medical Centre



Salisbury Road


B13 8JS

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Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Matthew Connell 07717752768

  • Full Level 2 Customer Service to be provided
  • Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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