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Sales Executive Apprentices MATFEN HALL LIMITED

This is a unique opportunity to start your career in the hospitality industry working in a prestigious, luxury country house hotel as a valued team member. We provide multiple benefits including flexible working, generous rates of pay, gym, swim and golf membership, potential support with transport needs as well as career development opportunities.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Working hours to be confirmed upon appointment

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    13 Jun 2022

  • Date posted

    08 Nov 2021

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    4 available

As a Sales Exec Apprentice you will provide a warm and welcoming reception service to all our guests, ensuring they have an outstanding experience from their first phone call, email or visit to the hotel. You will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

As a Sales Exec Apprentice you will work with the Front of House team with an instinctive ability to anticipate guests’ and tailoring our products and services to maximise all sales opportunities and create memorable moments for all our guests.  You will be answering guest queries, dealing with accommodation and food and beverage reservations as well as supporting large private events and weddings. 

The role includes managing the sales and bookings of meetings, events, dealing with enquiries as well as following up with potential clients and promoting offers.

As a Sales Exec Apprentice

Key duties: you will work with your Manager to:-

  • Manage the sales and bookings of meetings and events, dealing with enquiries, following up with potential clients, meeting clients and promoting offers
  • Ensure effective systems for bookings and invoicing are in place, reviewing and updating processes as required
  • Support the delivery of events with the front of house team
  • Manage the booking system and record data
  • Support the preparation of proposals to meet and exceed the client’s expectations.
  • Ensure that meetings and events are delivered by ensuring detailed schedules are prepared and staff are briefed of client’s needs
  • Nurture and build relations with current and potential clients, meeting room and wedding clients and any corporate clients
  • Identify new markets and business opportunities
  • Proactively look for new accounts for the hotel by sales calls daily
  • Provide quick and timely responses, immediate communication to develop professional long term business relations
  • Work with the team to develop and implement plans effective for enhancing sales and overall company performance
  • Ensure provision of proper aftercare sales support and service to clients
  • Organise/be actively involved in sales meetings to discuss activities and future plans
  • Conduct show rounds, fam trips as necessary
  • Have full product knowledge of the facilities offered at the hotel
  • Promote teamwork within the department and with other departments
  • Carry out other duties/tasks outside normal routines but within the overall scope of the job
  • Maintaining a clean, tidy and safe working environment

Requirements and prospects

Desired skills

  • Excellent verbal communication and writing accuracy
  • Hands-on approach with a can-do work style
  • Great interpersonal and teamwork skills
  • Ability to remain composed, particularly during busy periods
  • Experience of working with IT systems on various platforms
  • Experience in food & beverage service beneficial but not essential
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry
  • Look for opportunity to improve areas of the business
  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Be confident and self-motivated, demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude

Personal qualities

  • High standards of personal hygiene and appearance
  • Wearing and maintaining the prescribed uniform
  • Physically fit
  • Availability to work evenings, weekends, and holidays
  • Willingness to perform additional duties to facilitate the hotel operations, as needed
  • Outgoing 
  • Personable
  • Adept at stress management
  • Friendly

Desired qualifications

Maths and English grades A*- C/4 or above (or the equivalent). 

Future prospects

We are passionate about developing our people and supporting them in their careers. There is the possibility of full-time employment and promotional opportunities for the right person.

Things to consider

  • Be able to drive or ability to get Matfen Hall at all times of the day
  • Positive working environment
  • Flexible work schedule to be discussed with the employer full-time and part time
  • Generous rates of pay
  • Gym, Swim and Golf Membership
  • Free on-site parking
  • Generous staff discounts
  • Uniform provided
  • Potential support with transport needs
  • Various career development opportunities for the right person

As part of the selection process, you will be invited to a 3-day skills bootcamp held at Gateshead College and/or Matfen Hall where you will complete training on CV writing, employability and interviews skills. Following successful completion of the bootcamp you will be guaranteed an interview. (Please note this won’t be paid).

About the employer

Rich in heritage, atmosphere and space, the Matfen Hall estate provides an unequalled paradise to stay, spa and golf in, nestled away in the heart of historic Northumberland. Set in over 300 acres of unique parkland, this is a place for couples to relax, families to explore and friends to enjoy.

Boasting an impressive history dating back to the 17th century, today, we look forward to sharing the unmistakable Matfen Hall experience with guests near and far. With 53 bedrooms, five dining areas to eat and drink in, The Retreat at Matfen Hall to relax in, and a championship golf course to enjoy, we’ll provide you with the opportunity to indulge each one of your senses during your stay with us.




Matfen Hall

Matfen Village

Newcastle Upon Tyne

NE20 0RH

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Training provider


Applications for this apprenticeship are being processed by Gateshead College


Scott Brown

You will work towards the Level 4 Sales Executive standard with Gateshead College.

Apprenticeship standard

Sales executive

Level 4 (Higher national Certificate)

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