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Apprentice Medical Receptionist Severn Valley Medical Practice

As a medical receptionist you are pivotal to the smooth running of the practice. You will welcome patients and assist them with queries or communicate over the phone in our unique triage system. As well as booking appointments and assisting with enquiries, you will also play a key admin role in processing patient registrations.

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Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday between 8.00am - 6.30pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    04 Jan 2022

  • Date posted

    08 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Maintaining and monitoring the practice appointment system
  • Arranging face-to-face / telephone appointment requests, visits / telephone consultations and directing callers to the appropriate healthcare professional
  • Processing emails
  • Creating Patient Tasks
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Providing clerical assistance to practice staff as required, including word / data processing, filing and photocopying

Requirements and prospects

Desired skills

  • You can demonstrate empathy, listening skills and customer service.
  • You are comfortable using technology (including Windows and Office) and are willing to be trained on how to use NHS computer systems
  • You enjoy problem solving and have a desire to learn
  • You can think quickly

Personal qualities

  • You are passionate about providing the best services and would like to make a real impact on patients
  • Professional and a clear communicator
  • Positive 

Desired qualifications

Minimum of 5 GCSEs C (4) or above to include Maths and English or equivalent Level 2 Functional skills.

Future prospects

Permanent position and other internal opportunities to progress within the organisation. 

Things to consider

The position may be closed early depending on interest.

This is a fast paced busy environment where attention to detail is paramount. It can be stressful at times, but also extremely rewarding.

We potentially have two positions, one at Henwick Halt Medical Centre, and one at Lyppard Grange Medical Centre.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

Severn Valley Medical Practice is an NHS GP Practice based across Worcester at two sites in St John’s and Warndon.  We provide exceptional patient care to over 20,000 patients and work with our partners across the NHS and the Worcester City Primary Care Network to offer innovative services that engage and support our patients. 


Severn Valley Medical Practice



Ingles Drive



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Charlotte Anderson Ilic 01905 330721

Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Mckenzie Way, doing an appropriate course of study. Functional Skills Maths, English (if required)

A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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