Apprentice IT Assistant BANKSTONE LIMITED

This job is to assist in the provision of first level helpdesk support for the organization also to assist with, hardware and software installation and maintenance requirements and general office duties. May also include assisting with software development with further training.

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Closing date: 06 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Nov 2017

  • Date posted

    23 Jan 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of the duties and responsibilities in this job on a day-to-day basis will include but are not exclusive to:

To assist in the provision of first level help desk support for the organisation also to assist with, hardware and software installation and maintenance requirements and general office duties. May also include assisting with software development with further training.

As well as this you will be expected to:

  • Provide basic support for software applications.
  • Provide first response hardware support.
  • Assist with hardware and software installations and maintenance.
  • Assist with general office duties.
  • To perform any other duties within the scope of the position as directed
  • Assist with software development

Requirements and prospects

Desired skills

  • Able to work well alongside others in a team environment.
  • Able to work of own initiative when necessary.
  • Provide guidance and support to other employees where possible.
  • Demonstrate enthusiasm and motivation.

Personal qualities

  • Show good emotional control by managing own feelings and behaviour under pressure.
  • Behave by the regulations of the staff handbook and contract of employment (will be discussed on employment).
  • Inquisitive by nature around new technologies whilst still wanting to work on in house technologies
  • Committed character and excellent time keeper

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role potentially offers long term security and the opportunity to progress into a permanent position.

About the employer

Established in 2004, Bankstone built its reputation handling motorcycle claims. Over the past decade we’ve extended that reputation across the full range of motor insurance claims. Our knowledge, experience and professionalism set us apart. As does our investment in developing cutting-edge claims handling technology. We lead the way in using technology to streamline the interactions between the customer and all the different service providers involved in a motor insurance claim. We make the customer experience seamless, efficient and pain-free. Our purpose-built technology means that details held on file by the broker are automatically extracted and disseminated to everyone else involved. So the customer never has to answer the same question more than once.




Armytage Road



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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional 
  • Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 

Estio training also offer the following optional units: 

  • Microsoft MTA  - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+ 
  • CompTIA Security+ 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Faye Brown 01133 500 333

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Closing date: 06 Nov 2017