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Customer Service Apprentice Fourth Hospitality

The role of a Customer Service Technician will be the first point of contact for our US customers for system queries. Working as part of a team, putting customers at ease whilst assisting and navigating our software.

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Closing date: 15 Feb 2022

Apprenticeship summary

  • Monthly wage

    £1,583.33

  • Working week

    Mon - Fri (Exact shifts TBC)

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    21 Feb 2022

  • Date posted

    29 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001784797

  • Positions

    2 available

Duties will include but will not be limited to:

  • To have great knowledge in our products; to be able to distinguish between user and/or system related issues
  • Provide software support for Fourth US Customers
  • Clear and concise in all communication, phone and email
  • Customer service focused
  • To handle or re-assign queries as appropriate
  • Regularly update customers on their case
  • Leader in inspiring confidence in our products
  • Achieve Service Level Agreement at all times
  • Build strong working relationships

Requirements and prospects

Desired skills

  • Zendesk experience desired but not required
  • Microsoft Office Experience
  • Strong verbal and written communication
  • English and Spanish speaking preferred

Personal qualities

  • Enthusiastic
  • Passionate
  • Ambitious
  • Motivated

Desired qualifications

A good standard of maths and English is desirable

Future prospects

After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business.

Things to consider

Things to consider:

  • Is the location easy accessable
  •  Are the various shifts manageable

 

Company Benefits:

  • 25 days annual leave, plus all bank holidays
  • Annual leave increase to 30 days with service
  • Birthday Off
  • Medical scheme
  • Access to an Employee Assistance Programme offering counselling, legal and money advice
  • Enhanced maternity and paternity scheme

About the employer

Fourth is the worlds largest and only provider of end-to-end restaurant and hospitality management solution for customers across the globe. We are continually expanding our reach and therefore our Customer Support Team is growing to accommodate new customers. When recruiting, we look for people who want to join our journey, who want to be a part of our personality and culture, professional, enthusiasm, ambition and who can show they can live by our company values each day.

Working at Fourth provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment. If this describes you and you would like to be a part of our team and culture, please apply.

Employer

Fourth Hospitality

Address

Greenway House

Larkwood Way

Macclesfield

SK10 2XR

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Training

Training provider

MACCLESFIELD COLLEGE

Applications for this apprenticeship are being processed by Macclesfield College

Contact

Maxim Business Training 01625 410000 apprenticeshiprecruitment@macclesfield.ac.uk

Level 2 Customer Service Practitioner Apprenticeship Qualification

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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