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Customer Service Apprentice Ready Rent A Car (Grimsby) Ltd

Ready Rent a Car are looking to recruit a dynamic, passionate, and driven individual to join their small, friendly team. In this role you will be involved in all aspects of customer care such as handling enquiries, processing transactions as well as providing first class customer service at all times.

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Closing date: 12 Dec 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, Tuesday, and Thursday - Saturday, 08:15 - 17:00, with a 1-hour unpaid lunch break.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    01 Jan 2022

  • Date posted

    28 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001784532

  • Positions

    1 available

Responsibilities will include:

  • Greet and welcome guests as soon as they arrive at the office
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Provide administrative support such as printing, filing, and scanning
  • Handle transactions for services provided
  • Deliver customer care before and after service
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings when necessary
  • Any other duties reasonably requested to ensure the smooth running of the business

The successful candidate will be assigned an industry specific work-based trainer who will provide guidance and support throughout the Apprenticeship.


Requirements and prospects

Desired skills

  • Solid written and verbal communication skills
  • Proficient in the use of Microsoft Office packages
  • Multitasking and time-management skills, with the ability to prioritise tasks

Personal qualities

  • Professional attitude and appearance
  • Outgoing
  • Team player
  • Customer first attitude
  • Ability to be resourceful and proactive when issues arise

Desired qualifications

Entry requirements are set by the employer however it is generally expected candidates would have achieved GCSEs at grades D/3 or above (or equivalent) in maths and English.

Future prospects

Possible progression to an Advanced Apprenticeship and a permanent job role for the right candidate.

Things to consider

Prior to applying, please ensure you are able to get to and from this workplace within the operating hours.

Please be aware as the first part of the process you will be asked to complete a Learner Form Electronically and online assessments in English, maths, and ICT. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team over the phone.

We will be unable to consider your application for any vacancy unless you complete the process.


About the employer

Ready Rent a Car is a large independent vehicle rental company within excess of 1000 vehicles on fleet. Providing the full rental service from daily, weekly, or long-term rental. We provide a full range of cars, vans, minibuses, lorries, 4x4 vehicles and we also specialise in commercial vehicles. We have over 30 years' experience in the industry, with our aim being to provide both the private and business sectors with a comprehensive rental service.

As a company we have a specific vision for the future which comprises of some very specific goals. Our Vision is to become the area's leading supplier of rental vehicles to the general public, businesses, and local government. We aim to achieve this by offering the largest choice of vehicles at competitive prices, with great customer service and with rental options to suit every need.

Employer

Ready Rent A Car (Grimsby) Ltd

Address

17-19

Abbey Road

Grimsby

DN32 0ES

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Training

Training provider

TEC PARTNERSHIP

Applications for this apprenticeship are being processed by Grimsby Institute of Further & Higher Education

Contact

Helena Gollings 01472 311222 myapprenticeship@grimsby.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • A bespoke programme of technical and vocational learning.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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