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Level 4 Hospitality Manager Apprenticeship, Holt Byfords

When you Work With Us, you’ll be a part of some of the county’s most well-known brands, including; The Pigs at Edgefield, The Assembly House in Norwich, Byfords of Holt and The Ffolkes, Hillington.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Aug 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, Times TBD.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    15 Aug 2022

  • Date posted

    16 Nov 2021

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centers, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviors are aligned. Common to all managers in the hospitality sector is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives; this requires excellent business, people and customer relations skills.

Individuals in a hospitality management role are highly motivated team leaders that combine a talent for management with specific industry skills and they thrive on the customer-facing nature of the role.

Duties will include:

  • supervise other staff
  • handle customer complaints when necessary 
  • hire qualified personnel 
  • ensure supplies and equipment are in stock as needed
  • ensure all records are kept correctly 

Requirements and prospects

Desired skills

  • None specified

Personal qualities

  • Exceptional customer service is a must
  • Talk confidently to the customers about our products, values and history
  • Rally the troops. Lead your team and guide them to their best potential. Be fair but firm. Know the boundaries between manager and team members but get to know your team, learn from them and listen to their thoughts; they are your best assets to achieve your role effectively
  • Master of your class. Show your passion for the brand to every customer and convey what makes us unique
  • Deal with any issues head-on; your action will set the standards for the rest of the team. Practice transparency and use effective communication to deal with curveballs
  • Enjoy the energy and pace of a restaurant. Happy to be active all day and shift through the gears when the demand dictates a little more haste. Show your team the way
  • Commercially savvy, you write rotas that ensure an efficient operation. Reactive to change you can flex your team for the best financial results. You report your spending and income with detail each week
  • Use our systems and structure to deliver A to B. Refine these systems and challenge our norms

Desired qualifications

  • None specified

Future prospects

  • Progression from this apprenticeship could be into a senior management position

Things to consider

  • With COVID restrictions being lifted in the UK, an end to furlough, and the great British staycation becoming so popular we are offering the opportunity to 'earn while you learn' to 20 apprentices across a number of leading Norfolk businesses
  • What sets our apprenticeship scheme apart from the rest is the fair wage that is representative of the work being done plus a £1,500 bonus once the course is completed. We value opportunity and learning and will always support rising stars
  • £25k-£30k. PLUS £1,500 incentive payment on completion of apprenticeship
  • 40 hours for individuals aged 16-17
  • 45-48 hours for individuals aged 18+

About the employer

Welcome to the higgledy-piggledy world of Byfords!

We're based in the centre Holt, a pretty Georgian town filled with lots of independent shops and surrounded by walks and countryside. We're a Bed and Breakfast with sixteen Posh B&B ensuite rooms and a self-catering apartment and a great place to eat, with a café that serves up hearty breakfasts, brunches, lunches, afternoon teas and delicious dinners. For anyone on the go or wanting a picnic, we have a takeaway store that is open daily with a click and collect service you can pre-order from online.

Byfords is one of the best places to stay if you want to explore all that north Norfolk has to offer, whether you're looking for a long weekend away or a much-needed mini-break away from it all.





Shirehall Plain


NR25 6BG

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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Mollie Parkes 023 9298 4161

  • Hospitality Manager Level 4
  • Functional Skills in English and maths if required

Apprenticeship standard

Hospitality manager

Level 4 (Higher national Certificate)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Aug 2022