Receptionist Apprenticeship Copthorne Hotel Effingham Park
The role will provide a well-rounded, flexible hospitality service to clients and a broad range of experience and skills to the candidates. This is an ideal role for those starting out in hospitality or those that have experience in one area and want to broaden their experience within the industry.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Jun 2022
Apprenticeship summary
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Weekly wage
£356.40
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Working week
40 Hours Per Week
Total hours per week: 40.00
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Expected duration
12 months
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Possible start date
30 Jun 2022
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Date posted
27 Oct 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001783578
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Positions
4 available
No experience is necessary; as full training will be provided
Successful candidates will be well presented, reliable, polite and customer service driven
Team working, communication and organisation are key to being successful at this role, as the candidate will be working with other Receptionists and being both proactive and reactive with customer and colleague’s demands.
The Receptionist will be the front facing representative of the Hotel to guests/customers.
6 month fixed term contract at NLW rate, for 25 hours a week.
Taking direction from the Front Office Manager to ensure the continuity of high standards within the Front Office Function.
Working flexibly across the Guest Service section to provide a seamless customer experience.
Ensuring a broadness of skill level is maintained to be able to cope with a flexible multi skilled position.
To work as a team with other departments and management to ensure the smooth running of the hotel. This may require you to work/help in other areas of the Hotel from time to time.
Ensure fire, security, health & safety measures, standards, policies & procedures are adhered to and maintained. With any issues being reported through the appropriate channels immediately.
Ensure you feel competent and fully trained to undertake tasks that are carried out; with relevant sign off as required.
Any duties as reasonably identified by your manager.
To assist hotel reservations according to hotel standards
To operate a safety deposit box and car park system
To be responsible for the daily completion of the “Ring round Sheet”
Responsible for the check-in and out of groups and Aircrews as well as the preparation of wake up calls for switchboard
HUMAN RESOURCES
Adhere to the Company policies and procedures
Support the efficient organisation of work routines
Support the Company training and development plan
Attend internal and external training sessions as required
Ensure personal hygiene and grooming standards are maintained to the highest level
Be familiar with the Company Grievance and Disciplinary procedures
Support best practice employment legislation and practice
Hold and contribute to departmental meetings
Ensure dignity and respect in your department is always maintained
HEALTH AND SAFETY
Adhere and comply to the Company, industry and legislative Health & Safety Policies and Standards
Promote and monitor Health & Safety standards within the department.
Pass internal H&S audits and achieve no less than 4/5 EHO food hygiene rating.
Ensure employee Health & Safety departmental training/certification
Ensure that all staff operate within a healthy and safe working environment
Adhere to the Fire Prevention and Evacuation practices
Report unsafe conditions, equipment or practices immediately
This is not intended to be an exhaustive list but is intended to be a working document in progress.
Requirements and prospects
Desired skills
Communicate and interact effectively with colleagues, managers and guests
Ability to work as part of a team.
Willingness to undertake training
Ability to work under pressure and maintain professional throughout.
To uphold confidentiality at all times
Ability to work as an individual
Customer driven attitude
Takes pride in appearance
Willingness to learn and adapt to situations.
Organised and methodical
Personal qualities
Punctual
Friendly
Team Player
Organised
Methodical
Takes pride in appearance
Learns on the fly
Desired qualifications
Future prospects
About the employer
Employer
Copthorne Hotel Effingham Park
https://www.millenniumhotels.com/
Address
Copthorne Effingham Park Hotel
West Park Road
Crawley
RH10 3EU
Training
Training provider
HIT TRAINING LTD
Applications for this apprenticeship are being processed by HIT Training Ltd
Contact
Vicky Williams 02393876392 Vicky.williams@hittraining.co.uk
Functional Skills Maths and English at Level 1
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Jun 2022