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Receptionist Apprenticeship Copthorne Hotel Effingham Park

The role will provide a well-rounded, flexible hospitality service to clients and a broad range of experience and skills to the candidates. This is an ideal role for those starting out in hospitality or those that have experience in one area and want to broaden their experience within the industry.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    40 Hours Per Week

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    30 Jun 2022

  • Date posted

    27 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    4 available

This vacancy includes 3 full time roles at 40 hours per week and 1 part time role at 20 hours per week.
No experience is necessary; as full training will be provided
Successful candidates will be well presented, reliable, polite and customer service driven
Team working, communication and organisation are key to being successful at this role, as the candidate will be working with other Receptionists and being both proactive and reactive with customer and colleague’s demands.
The Receptionist will be the front facing representative of the Hotel to guests/customers.
6 month fixed term contract at NLW rate, for 25 hours a week.
Taking direction from the Front Office Manager to ensure the continuity of high standards within the Front Office Function.
Working flexibly across the Guest Service section to provide a seamless customer experience.
Ensuring a broadness of skill level is maintained to be able to cope with a flexible multi skilled position.
To work as a team with other departments and management to ensure the smooth running of the hotel. This may require you to work/help in other areas of the Hotel from time to time.
Ensure fire, security, health & safety measures, standards, policies & procedures are adhered to and maintained. With any issues being reported through the appropriate channels immediately.
Ensure you feel competent and fully trained to undertake tasks that are carried out; with relevant sign off as required.
Any duties as reasonably identified by your manager.
To assist hotel reservations according to hotel standards
To operate a safety deposit box and car park system
To be responsible for the daily completion of the “Ring round Sheet”
Responsible for the check-in and out of groups and Aircrews as well as the preparation of wake up calls for switchboard

Adhere to the Company policies and procedures
Support the efficient organisation of work routines
Support the Company training and development plan
Attend internal and external training sessions as required
Ensure personal hygiene and grooming standards are maintained to the highest level
Be familiar with the Company Grievance and Disciplinary procedures
Support best practice employment legislation and practice
Hold and contribute to departmental meetings
Ensure dignity and respect in your department is always maintained
Adhere and comply to the Company, industry and legislative Health & Safety Policies and Standards
Promote and monitor Health & Safety standards within the department.
Pass internal H&S audits and achieve no less than 4/5 EHO food hygiene rating.
Ensure employee Health & Safety departmental training/certification
Ensure that all staff operate within a healthy and safe working environment
Adhere to the Fire Prevention and Evacuation practices
Report unsafe conditions, equipment or practices immediately
This is not intended to be an exhaustive list but is intended to be a working document in progress.

Requirements and prospects

Desired skills

Communicate and interact effectively with colleagues, managers and guests
Ability to work as part of a team.
Willingness to undertake training
Ability to work under pressure and maintain professional throughout.
To uphold confidentiality at all times
Ability to work as an individual
Customer driven attitude
Takes pride in appearance
Willingness to learn and adapt to situations.
Organised and methodical

Personal qualities

Team Player
Takes pride in appearance
Learns on the fly

Desired qualifications


Future prospects

Following the apprenticeship, a career conversation will take place and assess next steps and the possibility for further opportunities.

About the employer

Copthorne Hotels Ltd - Employer Careers at Millennium Hotels and Resorts At Millennium Hotels and Resorts, we want you to have a job that you love to talk about. Taking our people on a journey, we want you to be where you’re developed and challenged to be the very best you can be. As global leaders in hospitality, we believe in hiring the best people to deliver gold-standard service, quality and added value to our guests. So if you’re passionate, welcoming and always give that little bit extra – we have a role for you. Be part of our community Working with us feels like being part of a community that spreads across the world, and takes care of it at the same time. Because when both our people and planet are cared for, we all succeed. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. So whether you work with us, journey with us, discover with us – we want to create impressions that will stay with you for a lifetime. Why make us your next destination? As part of our ongoing and rewarding mission, our increasingly diverse team is dedicated to achieving outstanding hospitality. Creating a memorable stay where everyone feels welcome starts with our team and workplaces – where you too can feel welcome and contribute your very best. Let’s journey together.


Copthorne Hotel Effingham Park


Copthorne Effingham Park Hotel

West Park Road


RH10 3EU

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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

Customer Service practitioner Level 2 Apprenticeship
Functional Skills Maths and English at Level 1

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022