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Customer Service Apprentice RAC

The company have an exciting opportunity for those who are seeking an apprenticeship as a Customer Expert Apprentice within a busy office environment. Working alongside Babington, this is a great role. Excellent salary, please apply today!

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Closing date: 20 Jun 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Hours per week over 5 days which includes working alternate Saturdays or Sundays, between 8am - 8pm Monday - Friday or 9am - 5pm Saturday or Sunday.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    26 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001783141

  • Positions

    3 available

As a Customer Expert Apprentice, duties will include: 

  • You will initially take calls from RAC members who are looking for support with their existing membership, answering their queries and assessing the customer needs, personalising all contacts to make them feel a valued member of RAC positively and politely, supporting their needs
  • This will develop, with training and support, into a multi-skilled role, helping our members to renew their cover or expressing a wish to leave
  • It will then be down to you to quickly and effectively reaffirm the features & benefits of RAC Breakdown Cover to keep them on board

Due to the nature of the work, timekeeping and attendance is key.

You will be supported and developed by your Team Manager to achieve the Level 2 Apprenticeship in Customer Service and will be rewarded with 3 x incremental pay increases, linked to development and behaviour milestones and a final end point assessment. On the successful completion of the apprenticeship programme, you will then move on to our Consumer Operations Career pathway to continue your exciting journey with the RAC.

Requirements and prospects

Desired skills

  • Great listening and communication skills
  • Resilient and motivated
  • PC literate
  • Good interpersonal skills
  • * Examples of being a role model or leading by example to assist/support others

Personal qualities

  • Professional manner
  • Polite and friendly
  • Positive attitude

Desired qualifications

  • A-C or 8- 4 GCSE or equivalent including maths and English 

Future prospects

Opportunity for a full-time position on completion of apprenticeship.

Things to consider

Starting salary of £18,000.

Progression to £18,500 after 6 months (linked to successful completion of weeks' 1-18 of apprenticeship programme and work-based development/behaviour assessments).

Progression to £19,500 after 12 months (linked to successful completion of weeks' 19-36 of apprenticeship programme and work-based development/behaviour assessments).

Progression to £21,000 after 18 months and successful completion of Apprenticeship End Point Assessment.

About the employer

  • We've been around since 1897
  • We have more than 8 million members
  • We're one of the UK's most progressive motoring organisations
  • We assist both private and business motorists
  • We boast what we believe to be the world's most advanced computer systems to deal with roadside assistance calls

Employer

RAC

Address

Great Park Road

Bristol

BS32 4QN

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED

Contact

Diane Stanley 07552276536 diane.stanley@babington.co.uk

  • Customer Service Practitioner Level 2 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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