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Customer Service Apprentice - Lettings TMS MANAGEMENT SOLUTIONS LTD

Passionate about Customer Service? Do you have the drive and desire to consistently provide an excellent level of customer service? This role will include a blend of face-to-face, telephone and written communication liaising with clients, landlords, suppliers and the wider. This is a genuine opportunity to secure a career within the property sector

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Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 10.00am - 4.00pm

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    25 Jul 2022

  • Date posted

    25 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Answering telephone calls from Landlords and Tennants
  • Greeting potential clients/buyers into branch and assess their needs for referral
  • Maintaining the diaries of the team including your own
  • Administering correspondence between branch, client and customer
  • Preparing the inventories, property inspections, checkouts and record filing onto the company’s system
  • Liaise with Contractors to resolve Tennant maintenance issues
  • Handle property keys
  • Adhere to GDPR legislation to ensure the that Client Data remains confidential
  • Update Social Media platform

Requirements and prospects

Desired skills

  • Computer literate with Microsoft Office packages
  • Good telephone skills
  • Excellent customer service and interpersonal skills
  • Ability to work under pressure and remain calm at the first point of contact
  • Attention to detail to ensure all information is communicated and recorded correctly
  • Willingness to undertake any training offered to improve skills or gain qualifications
  • Driving licence is desirable but not essential

Personal qualities

  • Polite and professional appearence
  • Positive outlook, competitive, flexible and pro-active
  • Friendly team player with a genuine desire to progress
  • Able to work on own initiative as well as part of the team
  • Confident and outgoing manner
  • Strong work ethic and genuine desire to succeed in the workplace

Desired qualifications

  • A minimum of maths & English grade 3/D, equivalent or above
  • No experience required. Personality & attitude are key
  • A full clean driving licence is desirable but not essential

Future prospects

There are many career pathways for the right applicant upon succesful completion of your apprenticeship, for example Lettings Negotiator, Branch Manager or Property Manager.

Things to consider

This job will require you to think outside of the box and will require you to work some weekends when required.

There is a pool car available should you be required to visit any of our properties

  • You will be required to work with all current team members to create and maintain a happy working environment, from which a friendly yet professional service is offered to all clients. The ideal candidate will display an enthusiasm for providing a quality level of customer care and interest in learning more about the property market 
  • Where possible, every applicant must attend a Learning Unlimited application and assessment session prior to being shortlisted for this role and being put forward for interview with the employer
  • Your application will be acknowledged in the first instance by telephone
  • Please be aware that this vacancy may close before the planned closing date in the event of the position being filled or withdrawn by the employer

About the employer

Our experienced and specialist Property Lettings and Management team handle all related property management issues; from micro managing full refurbishments to minor day to day repairs. In fact, we handle all range of requirements for landlords.

Our service even includes an out of hours maintenance contract at no additional cost.

With our team’s years of experience and the fact we are landlords ourselves has meant TMS Management knows what the expectation and requirements are to manage properties and finding suitable tenants; to which we strongly believe we have set ourselves apart from those high street agencies who like to only deal in numbers rather than people.

​Our Full Service package includes:

  • Ensuring a smooth management of your investment
  • Manage all tenant contact 
  • Manage all maintenance issues 
  • Deal with all tenancy renewals 
  • Serve any required notices
  • Carry out routine inspections to ensure your tenant is fulfilling their obligations
  • Ensure all gas and electricity checks have been completed
  • Ensure all legal requirements are met
  • Read utilities and notify the relevant suppliers
  • Notify local authorities
  • Act as arbitrators with deposit releases and deduction negotiations
  • Register the tenants deposit within an affiliated government approved scheme





Green Lane



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Training provider


Applications for this apprenticeship are being processed by Training Services 2000 Ltd


Wendy Taylor 01332 296995

  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skills in English & maths (where required)
  • A mixture of face to face and remote visits every 4 - 6 weeks
  • 24-hour access to course learning materials
  • On the job training with a designated mentor
  • Reviews every 6 - 8 weeks with your work-based tutor and line manager/mentor
  • Feedback sessions to discuss progress

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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