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Reception/Admin Apprentice KEW LAW LLP

Based in Chelmsford, a fantastic opportunity has become available to join the Kew Law team working towards a Customer Service Practitioner Level 2 Apprenticeship.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday; 09:00 – 17:30.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    01 Feb 2022

  • Date posted

    21 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001781396

  • Positions

    1 available

The Position will include tasks such as:

  • The successful candidate will need to be confident speaking to clients via telephone and face to face
  • Have a good understanding of Microsoft Office Suite including, word, excel and outlook
  • Generates and processes new lead enquiries as necessary via telephone and face to face
  • Answers telephone calls and follows up customer enquiries
  • Updates all contact information for client via Word Processing and creating files
  • Arranges appointments with clients and the team
  • Taking Messages and providing updates to clients and agents
  • Dealing with general administration work

Requirements and prospects

Desired skills

  • Strong communication skills
  • Knowledge of sales styles and techniques
  • Administration

Personal qualities

  • The successful candidate will be office based, it is therefore essential that the applicant is polite, enthusiastic, willing to learn, well spoken and has a smart presentable appearance with a friendly mannerism
  • Fun and energetic
  • Ability to prioritise workload
  • Ability to adapt and respond to changing priorities
  • Integrity and trust
  • Professionalism
  • Ability to problem solve
  • Initiative, Discretion, Team Work

Desired qualifications

  • Have a good standard of English, spelling and grammar
  • A good standard of general education is required

Future prospects

Permanent position for the right candidate upon completion of their apprenticeship.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

At Kew Law we believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client.

As a result we offer a wide range of services which are professional, responsive and competitively priced.

Employer

KEW LAW LLP

Address

88

Duke Street

Chelmsford

CM1 1JP

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Training

Training provider

THELIGHTBULB LTD

Applications for this apprenticeship are being processed by The LightBulb Limited

Contact

Andrea Gregory 07764969337 andrea@thelightbulb.net

  • TheLightBulb will deliver the Level 2 Customer Service Practitioner Standard
  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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