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IT Solutions Technician Support Apprentice PrimoDialler Partnership

We are looking for a new team member to join our team. Within the role, you will educate new customers, help solve technical problems and ensure a smooth adoption of our products, whilst working with your team to reach monthly targets and customer SLAs.

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Closing date: 23 May 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts are between 8am – 10pm, 37.5 hrs a week.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    30 May 2022

  • Date posted

    21 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001781275

  • Positions

    1 available

  • Provide first-line support to the end-user and also train the end-user, through phone call, live chat and video chat (in person, once lockdown restriction lifts)
  • Closing tickets and working with your team to reach targets
  • Collaborate with our sales, compliance and accounts team
  • Develop a deep understanding of customer business processes
  • Establish strong relationships with new customers and deepen relationships with existing

Requirements and prospects

Desired skills

  • Strong understanding of Microsoft Office
  • Ability to work under pressure
  • Professional approach followed by a strong understanding of English language to craft friendly, personal and professional messages
  • Strong problem solving and analytical skills
  • Excellent communication skills

Personal qualities

  • Ability to review information from a number of sources and make calculated decisions that lead to long-term success
  • Able to work unsociable hours when required

Desired qualifications

5 GCSEs at grades C/4 or above (or equivalent) including English and maths.

Future prospects

The opportunity for a full-time job role when your apprenticeship is completed.

Things to consider

The shifts are between 8am – 10pm, 37.5 hrs a week.


About the employer

Primo Dialler has been providing industry-leading hosted dialler solutions since 2015. In this time we have developed a fully integrated and simple to use call centre solution that has put us at the forefront of predictive dialling technology.

Our mission is simple: to create the ideal hosted dialler solution for your business and offer you the most flexible and easy to use call centre solutions available in the market today. With a team of industry experts with over 15 years’ experience in the call centre sector, our strengths lie in our people. This makes us uniquely placed to give you the very best advice about hosted dialler and call centre solutions for your business.

Employer

PrimoDialler Partnership

Address

The Mint NO 1

Icknield Street

Birmingham

B18 6RU

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED

Contact

Diane Stanley 07552276536 diane.stanley@babington.co.uk

IT Solutions Level 3.

Apprenticeship standard

IT solutions technician

Level 3 (A level)


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