Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Vyair (Uk) Limited

Vyair are searching for a new office-based Customer Service apprentice to train, develop and become part of this companies’ future success. The company is looking for someone who can work hard, provide exceptional customer service, use their initiative and be a genuine team player.

Sign in to apply

Closing date: 12 Dec 2021

Apprenticeship summary

  • Weekly wage

    £167.70

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 08.00 – 17.00 Friday 08.00 – 16.00

    Total hours per week: 39.00

  • Expected duration

    15 months

  • Possible start date

    01 Jan 2022

  • Date posted

    21 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001781160

  • Positions

    1 available

We are seeking an ambitious and enthusiastic new apprentice, to join our expanding team at our head office in Louth.

You will contribute to a thriving team with your great customer service delivery, and learn to deliver exceptional customer service across online sales platforms (Amazon, eBay, website). You will provide sales and customer service support on the phone, over email, or via a live chat.

Your new duties will include:

  • Prioritise and process customer orders and requests submitted by telephone, email and live chat
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Maintain thorough and accurate customer service records – through the use of our in house software
  • Learn how to use our database systems and technology to deliver great customer care
  • Liaise with company suppliers to ensure that deliveries are followed up in the system
  • Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products. This needs to be done in a confident manner
  • All other associated duties as required

As an Apprentice you will work from Vyair, based on the Fairfield Industrial Estate in Louth, where you will receive full training and support throughout the Apprenticeship. You will also be allocated a Trainer/Assessor who will visit you in the workplace, to complete work towards your Apprenticeship portfolio.


Requirements and prospects

Desired skills

  • Excellent communication skills
  • Friendly, with a patient disposition
  • Good standard of maths and English
  • Knowledge of IT, including Microsoft Word, Outlook and Excel
  • Able to work in a fast-paced environment
  • Accuracy and attention to detail

Personal qualities

  • Team player
  • Reliable
  • Friendly and approachable
  • Professional and well presented
  • Be able to solve problems independently
  • Be able to listen to what our customers actually want – and facilitate that

Desired qualifications

A minimum of GCSE maths and English at grade 3/D (or an equivalent qualification)

Future prospects

Vyair (UK) Limited are offering this apprenticeship with the view of the role progressing into a long-term career for the right candidate.

Things to consider

Vyair is based on the Fairfield Industrial Estate in Louth. Please check the employer’s location and ensure you would be able to report for work on a daily basis.


About the employer

Vyair UK Ltd, based in Louth Lincolnshire, are established distributors of water filtration systems & ancillary products, throughout Europe. There are aggressive plans for further expansion through 2021/22.

Vyair are a wholly owned family business, operating with a strong commitment to provide the best possible customer service in the industry. In conjunction with quality products provided at competitive prices your satisfaction is guaranteed. 

Employer

Vyair (Uk) Limited

Address

2 Belvoir Court

Louth

LN11 0UD

You must have JavaScript enabled to view a map of the location


Training

Training provider

TEC PARTNERSHIP

Applications for this apprenticeship are being processed by Grimsby Institute of Further & Higher Education

Contact

Helena Gollings 01472311222 myapprenticeship@grimsby.ac.uk

  • Level 2 Apprenticeship Standard – Customer Service Practitioner
  • A bespoke programme of practical, vocational and technical learning
  • Functional Skills in maths and English (if applicable)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.