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Business and Client Support Apprentice Charitable Giving

An exciting apprenticeship opportunity for an enthusiastic candidate to join a small, well established and busy team providing full administration and client support in the processing of charitable donations.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm (30 minutes unpaid lunch break)

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    19 Dec 2022

  • Date posted

    19 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

This is a great opportunity for an enthusiastic and reliable individual who can work well under pressure and blend into a team environment.

The apprenticeship role will cover most aspects of business administration and customer/client support tasks but will mainly involve

  • Data processing of client financial records
  • Regular use of telephone and electronic communication systems for liaison with clients and external agencies
  • As many tasks involve keyboard entry accurate keyboard skills and a calm, focussed attitude, and attention to detail are essential

Requirements and prospects

Desired skills

  • An understanding of the company role and empathy for charitable causes
  • Excellent ICT skills and working knowledge of Excel/Word etc. would be an advantage
  • Confident telephone/communication skills
  • Enthusiastic approach to own/self-development

Personal qualities

  • A positive, can-do and flexible attitude to all work tasks
  • Calm and able to work under pressure
  • Effective team player, keen to work with others
  • Reliable, trustworthy, and respectful client confidentiality at all times

Desired qualifications

  • Maths/English - GCSE 9 - 4 (A* - C Grades) - or equivalent
  • A recognised ICT qualification would be beneficial

Future prospects

Employer is keen to encourage and develop candidate as much as possible and there may be possibility of progression onto Level 3 for the right candidate.

Things to consider

Before you complete your application, please ensure that you are able to travel reliably to and from employer location on a daily basis.  Please check bus times/travel arrangements before submitting your application as employer location is just outside of main town area.

Part of the qualification will require College attendance (currently one full day per month subject to Covid restrictions) and this will be supported by regular remote training/site visits.  College is based near Marsh Mills, Plymouth, so please ensure you are able to get to Plymouth for a 9am start on College days.

About the employer

Charitable Giving is an established HMRC approved payroll giving agency, specialising in processing regular charitable donations. Charitable Giving are based in a purpose-built office on a small industrial area just outside Tavistock.

As per HMRC requirements for PG Agencies, Charitable Giving has UK charitable status recognised by the Charity Commission.


Charitable Giving


Unit C4

Union Mine Road


PL19 0NS

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Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd


Trevor Barnes 07836536590

  • Full Customer Service Level 2 Standard
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Functional Skills Support (maths/English) - if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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