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Customer Service Apprentice Film & Foil Solutions Limited

Customer Service Apprentice to assist with duties such as following up enquiries or contacts for new business.

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Closing date: 03 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40 to £380.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9.00am - 5.30pm with half an hour lunch break.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    08 Jun 2022

  • Date posted

    11 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001776584

  • Positions

    1 available

  • Following up enquiries or contacts for new business, upselling to existing customers
  • Operate standard routing and response processes for enquiries and sales opportunities
  • Making follow up calls, obtaining requirements and generating quotations
  • Emailing prospects and maintaining internal customer database and closing business
  • Gathering customer requirements and matching them to the range of product and service offerings
  • Following up leads and opportunities that have slipped back, but justify subsequent contact by both phone and email
  • Answering calls and directing them to the correct department, accurately input sales orders
  • Part Credit Control work in the office

Requirements and prospects

Desired skills

  • Quick to learn and willing to respond flexibly to the needs of the business.
  • Ability to work independently and as part of a team to solve problems and reach resolutions.
  • Able to work in a fast-paced environment without impact on performance, attitude or accuracy.
  • A strong work ethic to ensure consistent performance.
  • An interest in Customer service
  • Confident and driven, looking for a career, not just a job.

Personal qualities

  • Good written and spoken English
  • Previous experience in data entry and emails would be beneficial but not essential
  • Personally interested and motivated by matching products with customer needs
  • Confident, polite and articulate telephone manner
  • The role would ideally suit an ambitious person looking to gain experience in a fast-paced business

Desired qualifications

GCSE qualifications in English & maths would be beneficial

Future prospects

The position offers excellent career progression opportunities and the chance to work within a fast-paced, exciting and service-driven professional environment

Things to consider

Consider a travel plan to make sure you can get to the vacancy.


About the employer

One of the UK’s largest converters and stockists of flexible packaging films, print lamination films and speciality plastics, paper and aluminium foils.

Employer

Film & Foil Solutions Limited

Address

Film & Foil North

North Florida Road

St. Helens

WA11 9UB

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Training

Training provider

ST HELENS CHAMBER LIMITED

Applications for this apprenticeship are being processed by St Helens Chamber Limited

Contact

Adam Gardam 01744742103 adam.gardam@sthelenschamber.com

An intermediate level of Customer Service Practitioner training is provided.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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