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Customer Service/Administration Apprentice Fairway Mortgage Solutions

As an Apprentice you will be responsible, taking on various duties to ensure the smooth and efficient running of a busy office and liaising with advisers. This is a fantastic opportunity for the right candidate.

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Closing date: 30 Dec 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    01 Jan 2023

  • Date posted

    08 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Always showing politeness and respect and an enthusiasm for the business whilst receiving and handling all enquiries
  • Liaising with Advisers re: case updates, items to do, problems on cases
  • Maintaining the database - ensuring contact details, review dates, product details, etc. are up-to-date and relevant, keeping case note and progressing cases through the relevant stages
  • Liaising with Lenders & Providers - chasing cases, dealing with any problems on the cases, negotiating escalation on cases, keeping the lenders/providers up to date on any potential changes
  • Liaising with clients - requesting information, keeping clients in the loop
  • Liaising with Solicitors - chasing cases through to completion and dealing with any potential issues following offer
  • Keeping track of commissions - inputting commissions, chasing unpaid commissions, reviewing written business amounts and keeping track of targets

Requirements and prospects

Desired skills

  • Confident use of the telephone
  • Good communication skills
  • Good English grammar

Personal qualities

  • Friendly personality
  • Hard working
  • Respect of others
  • Flexible attitude

Desired qualifications

  • Minimum of C/4 in GCSE's maths and English (or equivalent qualifications)

Future prospects

  • Potential to secure a full-time permanent position at the end of the apprenticeship with the opportunity to progress within the company

Things to consider

  • This is in a very rural location with no public transport links
  • Having a full UK Drivers Licence with access to your own vehicle will be a very big advantage but is not essential

About the employer

Mortgage broker based in Upminster.


Fairway Mortgage Solutions


Saxon House Unit 3

Upminster Trading Park, Warley Street


RM14 3PJ

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Training provider


Applications for this apprenticeship are being processed by The LightBulb Limited


Andrea Gregory 07764 969337

  • TheLightBulb will deliver the Level 2 Customer Service Standard
  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • 20% off the job training will be included
  • In-house training will be given to support specifics of the role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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