Customer Service/Administration Apprentice Fairway Mortgage Solutions
As an Apprentice you will be responsible, taking on various duties to ensure the smooth and efficient running of a busy office and liaising with advisers. This is a fantastic opportunity for the right candidate.
Closing date: 30 Jul 2022
Apprenticeship summary
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Weekly wage
£225.00
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Working week
Monday - Friday, 9.00am - 5.00pm.
Total hours per week: 37.50
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Expected duration
13 months
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Possible start date
01 Aug 2022
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Date posted
08 Oct 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001775914
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Positions
1 available
Duties will include:
- Always showing politeness and respect and an enthusiasm for the business whilst receiving and handling all enquiries
- Liaising with Advisers re: case updates, items to do, problems on cases
- Maintaining the database - ensuring contact details, review dates, product details, etc. are up-to-date and relevant, keeping case note and progressing cases through the relevant stages
- Liaising with Lenders & Providers - chasing cases, dealing with any problems on the cases, negotiating escalation on cases, keeping the lenders/providers up to date on any potential changes
- Liaising with clients - requesting information, keeping clients in the loop
- Liaising with Solicitors - chasing cases through to completion and dealing with any potential issues following offer
- Keeping track of commissions - inputting commissions, chasing unpaid commissions, reviewing written business amounts and keeping track of targets
Requirements and prospects
Desired skills
- Confident use of the telephone
- Good communication skills
- Good English grammar
Personal qualities
- Friendly personality
- Hard working
- Respect of others
- Flexible attitude
Desired qualifications
- Minimum of C/4 in GCSE's maths and English (or equivalent qualifications)
Future prospects
- Potential to secure a full-time permanent position at the end of the apprenticeship with the opportunity to progress within the company
Things to consider
- This is in a very rural location with no public transport links
- Having a full UK Drivers Licence with access to your own vehicle will be a very big advantage but is not essential
About the employer
Mortgage broker based in Upminster.
Employer
Fairway Mortgage Solutions
Address
Saxon House Unit 3
Upminster Trading Park, Warley Street
Upminster
RM14 3PJ
Training
Training provider
THELIGHTBULB LTD
Applications for this apprenticeship are being processed by The LightBulb Limited
Contact
Andrea Gregory 07764 969337 andrea@thelightbulb.net
- TheLightBulb will deliver the Level 2 Customer Service Standard
- You will need to attend 4 workshops remotely via Zoom
- You will complete Functional Skills in maths and English if required
- 20% off the job training will be included
- In-house training will be given to support specifics of the role
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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