Hospitality Team Member Apprentice Alcester Management Services Ltd
Duties will cover:- Reception – customer/tenant communication via face to face, telephone, email and social media and office duties. Meeting rooms – taking bookings, setting up, delivery of beverages and food, The Bubble – business coffee lounge – taking orders, up selling, food prep and service, barista, using a till, stock taking, food costing
Closing date: 31 May 2022
Apprenticeship summary
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Weekly wage
£192.50
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Working week
Monday to Friday 8.30am to 4.30pm (includes 1 hour unpaid lunch break). Possible rota change if we have early morning, evening or weekend functions (as part of the training)
Total hours per week: 35.00
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Expected duration
15 months
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Possible start date
01 Jun 2022
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Date posted
07 Oct 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001775579
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Positions
1 available
Reception services
- Including incoming and outgoing mail
- Telephone answering service
- Photocopying, scanning, filing
- Day to day communication with on- and off-site tenants (face to face, email, telephone and social media
- Dealing with new enquiries for offices, virtual tenancy, meeting room bookings and storage
- Admin and accounts processing
- Dealing with queries and complaints
- Buildings and maintenance admin
- Following set procedures
- To have an understanding of the competition
- Use social media and website for promotions and marketing
Meeting Rooms
- Setting up ready for meetings as per customer’s request/meeting room booking form
- Serving teas, coffees and any food requirements at times specified by the customer
- Clearing meeting room/s
The Bubble
- Food prep
- Washing up
- Understanding the offer – main menu, monthly specials and promotions
- Serving customers
- Till operation
- Barista
- Stock taking
- Food costings
- Cleaning
- Putting deliveries away
- Delivering food to offices and meeting rooms
All areas above will include set procedures, adhering to health and safety legislation and where applicable adhering to food hygiene legislation
Requirements and prospects
Desired skills
Effective customer service, computer literate
Personal qualities
Reliable, adaptable, confident and calm under pressure, team player who can also work off own initiative. A willingness and drive to learn and provide excellent customer service.
Desired qualifications
We require all candidates to have achieved a Level 1 functional Skills or equivalent (GCSE Grade 2 or above)
Future prospects
Possibly a position with Minerva Mill once apprenticeship has been completed
Things to consider
There is some lifting required in all areas of the job. No 2 days will be the same so you will need to be adaptable.
About the employer
We are a business centre with a difference. Set in a beautiful Victorian grade II listed building we have serviced offices, virtual tenants, meeting and project rooms, shared offices, co-working facilities, storage, business membership and a business cafe.
We look after around 80 businesses both on and off site. We offer flexible solutions from a single desk for the day, to a 1,200 sq ft office space. For our virtual tenants we offer a personalised service which includes telephone answering, business mailbox and company registration.
Minerva Mill Innovation Centre is the perfect location for bringing passionate people together. Our 4 unique meeting rooms start from the smallest creative breakout space to a full-blown conference room.
Hospitality The Bubble provides an open space to relax whilst grabbing a coffee or a bite to eat. This area is great for small, informal meetings and has WIFI. The Bubble offers a wide range of hot and cold beverages, delicious healthy food and snack options throughout the day. The Bubble is also available for business event hire in the evenings and at weekends and is a perfect space for product launches, networking events and small social events.
Employer
Alcester Management Services Ltd
Address
Station Road
Alcester
B49 5ET
Training
Training provider
SOLIHULL COLLEGE
Applications for this apprenticeship are being processed by Solihull College
Contact
Bryan Anderson 01789266245 bryananderson@stratford.ac.uk
- Hospitality team member apprenticeship standard
- Functional skills in English and maths as required
- End point assessment
Apprenticeship standard
Hospitality team member
Level 2 (GCSE)
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