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Hospitality Team Member Apprentice Alcester Management Services Ltd

Duties will cover:- Reception – customer/tenant communication via face to face, telephone, email and social media and office duties. Meeting rooms – taking bookings, setting up, delivery of beverages and food, The Bubble – business coffee lounge – taking orders, up selling, food prep and service, barista, using a till, stock taking, food costing

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £192.50

  • Working week

    Monday to Friday 8.30am to 4.30pm (includes 1 hour unpaid lunch break). Possible rota change if we have early morning, evening or weekend functions (as part of the training)

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    07 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001775579

  • Positions

    1 available

Reception services

  • Including incoming and outgoing mail
  • Telephone answering service
  • Photocopying, scanning, filing
  • Day to day communication with on- and off-site tenants (face to face, email, telephone and social media
  • Dealing with new enquiries for offices, virtual tenancy, meeting room bookings and storage
  • Admin and accounts processing
  • Dealing with queries and complaints
  • Buildings and maintenance admin
  • Following set procedures
  • To have an understanding of the competition
  • Use social media and website for promotions and marketing

Meeting Rooms

  • Setting up ready for meetings as per customer’s request/meeting room booking form
  • Serving teas, coffees and any food requirements at times specified by the customer
  • Clearing meeting room/s

The Bubble

  • Food prep
  • Washing up
  • Understanding the offer – main menu, monthly specials and promotions
  • Serving customers
  • Till operation
  • Barista
  • Stock taking
  • Food costings
  • Cleaning
  • Putting deliveries away
  • Delivering food to offices and meeting rooms

All areas above will include set procedures, adhering to health and safety legislation and where applicable adhering to food hygiene legislation


 

Requirements and prospects

Desired skills

Effective customer service, computer literate

Personal qualities

Reliable, adaptable, confident and calm under pressure, team player who can also work off own initiative. A willingness and drive to learn and provide excellent customer service.

Desired qualifications

We require all candidates to have achieved a Level 1 functional Skills or equivalent (GCSE Grade 2 or above)

Future prospects

Possibly a position with Minerva Mill once apprenticeship has been completed

Things to consider

There is some lifting required in all areas of the job. No 2 days will be the same so you will need to be adaptable.

About the employer

We are a business centre with a difference.  Set in a beautiful Victorian grade II listed building we have serviced offices, virtual tenants, meeting and project rooms, shared offices, co-working facilities, storage, business membership and a business cafe.

We look after around 80 businesses both on and off site. We offer flexible solutions from a single desk for the day, to a 1,200 sq ft office space. For our virtual tenants we offer a personalised service which includes telephone answering, business mailbox and company registration.

Minerva Mill Innovation Centre is the perfect location for bringing passionate people together. Our 4 unique meeting rooms start from the smallest creative breakout space to a full-blown conference room.

Hospitality The Bubble provides an open space to relax whilst grabbing a coffee or a bite to eat.  This area is great for small, informal meetings and has WIFI.  The Bubble offers a wide range of hot and cold beverages, delicious healthy food and snack options throughout the day.  The Bubble is also available for business event hire in the evenings and at weekends and is a perfect space for product launches, networking events and small social events.

Employer

Alcester Management Services Ltd

Address

Station Road

Alcester

B49 5ET

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Training

Training provider

SOLIHULL COLLEGE

Applications for this apprenticeship are being processed by Solihull College

Contact

Bryan Anderson 01789266245 bryananderson@stratford.ac.uk

  • Hospitality team member apprenticeship standard
  • Functional skills in English and maths as required
  • End point assessment

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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