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Customer Service Advisor Apprentice Menicon Ltd

Reporting directly to Head of Operations effectively carry out duties given to you by your Manager in accordance with the Management System to achieve the Company objectives. You are required to understand all policies, procedures, standards, specifications, and guidelines to ensure the effective operation of the Company

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Closing date: 25 Jan 2022

Apprenticeship summary

  • Annual wage

    £10,000.00 - £13,000.00

  • Working week

    8.30am – 5pm Monday to Friday

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    29 Jan 2022

  • Date posted

    07 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001775330

  • Positions

    1 available

  • Deliver excellent levels of customer service through the efficient answering of the telephone and response to emails.
  • Appropriate direction of enquiries in a clear, positive, and friendly manner at all times ensuring customer needs are satisfied.
  • Respond positively to customer enquiries and resolving customer complaints taking ownership of customers issues and follow problems through to resolution.
  • Advise customers on any relevant contact lens or product information and to excite them about our products.
  • Ensure customer details, requirements and orders are recorded accurately and confirmed with the customer.
  • To create lateral relationships with other departments to support product manufacture and distribution.
  • To contribute to the evolution of the department by providing feedback and taking action to improve.
  • To positively contribute to the delivery of service excellence to Menicon customers and creating a positive impression of Menicon at every opportunity.
  • Liaise with sales department, verbally, by email and via Salesforce to increase awareness of customers issues and queries to customer satisfaction.
  • Maintain an orderly workflow according to priorities.
  • Follow Customer Complaints and Returns processes and systems.

 


Requirements and prospects

Desired skills

  • 6 or above in English
  • Good qualifications
  • Excellent telephone manner

Personal qualities

  • Keen
  • Team player
  • Good telephone manner
  • Good verbal skills

Desired qualifications

  • 6 in English
  • C/4 or above in maths

Future prospects

Possible furture carrer after sucessful completion of apprenticeship 


About the employer

Our client has been established for over 40 years in Northampton and is a well-respected local business that has a global client base. The business was acquired in 2009 by an international business and continues to develop.

Employer

Menicon Ltd

Address

1 Gate Lodge Close

Round Spinney Industrial Estate

Northampton

NN3 8RJ

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Training

Training provider

STARTING OFF (NORTHAMPTON) LIMITED

Applications for this apprenticeship are being processed by Starting Off

Contact

Jessica Berrill 01536 851190 Jessica.berrill@startingoff.co.uk

Customer Service level 2 with 20% off the job learning

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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