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Apprentice Customer Service Administrator Moordale Foods

An exciting opportunity has arisen for an apprentice to work in the customer service department at a global manufacturing and distribution company. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    07 Feb 2022

  • Date posted

    06 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001775043

  • Positions

    1 available

Manage All Amazon Orders

  • Manage sales inbox and enter all orders on Netsuite
  • Report back on all order and delivery questions
  • Maintenance of Customer Services Policy

Sales Order Processing:

Major Responsibilities include but are not limited to:

  • Liaising with customers on transportation enquiries
  • Ensure all tasks are complete as agreed at meetings
  • Resolve any issues with customers as they arrive and keep the Customer Services Manager updated on issues

Accountability:

  • The Customer Services Administrator is accountable for ensuring all orders are entered correctly and customer questions are answered to in one hour

Confidentiality:

  • The Customer Services Administrator is to demonstrate loyalty to the company and a commitment to the principles of confidentiality and the virtues that underpin a cultural organisation and provider, leadership, encouragement and training to the others on the team

Behavioural and Culture:

  • Display professionalism when dealing with customers
  • Demonstrate vision, energy, persistence, and a passion to meet set targets
  • Focus attention on efficiency, show resourcefulness when managing issues and continuously develop improved ways of operation
  • Share information and ideas to improve the performance of the company
  • Behave in an open, honest and professional manner at all times
  • Performance Standards
  • Commitment to manage time in an effective manner so that all work is completed by specified deadlines
  • Adherence to confidentiality to the team
  • Assiduously follow the procedures to ensure we give a consistent service to all customers
  • Committal to complete all reports required and ensure they are sent in on time

Working Relationships:

  • Vertical relationship to the Customer Services Manager

Requirements and prospects

Desired skills

  • Embrace the training, methodologies & resources provided to ensure a consistent service to the customers
  • Competency in personal time management
  • Ability to manage tasks
  • Understanding of the importance of reporting & meeting report deadlines
  • Understand the importance of punctuality. It is critical that meetings commence & finish on time

Personal qualities

  • Honest
  • Loyal
  • Friendly
  • Punctual

Desired qualifications

  • Good levels of mathematics and English

Future prospects

  • For the right candidate, there is the potential to secure a full time, permanent position within the company, upon completion of the Apprenticeship

About the employer

Moordale Foods Ltd Manufactures and Distributes the Cartwright and Butler Brand. Cartwright & Butler is a high quality range only available at high end retail stores around the globe. We are a Yorkshire company with traditional Yorkshire recipes for preserves and fine biscuits, we do pride ourselves in sourcing the best products globally to generate a range which is of the best quality on customer shelves. Our mission is to put innovation and quality back into food.

Employer

Moordale Foods

Address

Unicorn House

Broad Lane

Brough

HU15 2TS

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Training

Training provider

TEC PARTNERSHIP

Applications for this apprenticeship are being processed by East Riding College

Contact

Business Development 01482 390888 business.development@eastridingcollege.ac.uk

  • Level 2 Apprenticeship in Customer Service practitioner Standard
  • There will also be the chance to obtain Functional Skills in mathematics and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jan 2022