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Front of House (Customer Service) Apprentice Spicy Tadka

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each waiter/waitress primary objective is to show our guests such a marvelous time, they will want to return.

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Closing date: 01 Feb 2022

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours per week. Shifts to be confirmed but the restaurant is open 5:30 - 10pm (Monday - Friday), 12 - 10pm (Saturday & Sunday).

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    01 Mar 2022

  • Date posted

    05 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001774918

  • Positions

    1 available

Duties to include:

  • Promote, work, and act in a manner consistent with the mission of Spicy Tadka
  • Warmly and graciously greet all guests and seat them at tables or in waiting areas.
  • Provide guests with menus and inform them that someone will be with you soon to take order
  • Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems
  • If restaurant is busy provide guests with estimated waiting time when immediate seating is limited
  • Collect payments from guests
  • Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Prepare checks that itemize and total meal costs and sales taxes
  • Take food or beverages orders from guests
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required
  • Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services. Do contact floor manager if you are not sure about anything
  • Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy
  • Clean tables or counters after guests have finished dining
  • Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
  • Roll silverware, set up work stations or set up dining areas to prepare for the next shift or for large parties
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Explain to guests how various menu items are prepared, describing ingredients and cooking methods
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Assist team member by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Bring wine selections to tables with appropriate glasses, and pour the wines for guests
  • Escort guests to their tables
  • Garnish and decorate dishes in preparation for serving
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers
  • Describe and recommend wines to guests
  • Thank guests for their visit and invite them to return
  • Attend all scheduled employee meetings and offers suggestions for improvement
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
  • Request customer to provide feedback on social media while presenting the check
  • Provide guests with information about local areas, including giving directions

Requirements and prospects

Desired skills

  • Basic mathematical skills
  • Able to handle money and operate a point-of-sale system
  • Able to work in a standing position for long periods of time (up to 6.5 hours)
  • Able to safely lift and easily manoeuvre trays of food and containers weighing up to 10 pounds

Personal qualities

  • Enjoy working as a part of a team
  • Exceptional grooming habits
  • Self-motivated with the ability to work to deadlines
  • High personal hygiene standard
  • Polite and courteous communicator with the ability to build and maintain strong relationships

Desired qualifications

4 GCSE's Grade D/3 or above including English and Maths

Future prospects

Potential to progress in a hospitality or customer service career. 

Things to consider

Must have a passion for hospitality and willing to learn the Indian cuisine culture and a good understanding of English. 


About the employer

Spicy Tadka is a well-known Indian restaurant in Basingstoke area. We just don’t sell food, but make every customer visit memorable.

Employer

Spicy Tadka

Address

23 Westminster House

Town Centre

Basingstoke

RG21 7LS

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Training

Training provider

BASINGSTOKE COLLEGE OF TECHNOLOGY

Applications for this apprenticeship are being processed by Basingstoke College of Technology

  • Level 2 Customer Service Practitioner 
  • Funcational Skills 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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