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If you're interested in the hotel bookings sector and have a passion for customer service, this could be the right apprenticeship for you. We are looking for an enthusiastic, confident apprentice to join our Call Centre team. The role will primarily be to contact hotels and confirm guest check in details along with payment information.

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday start and finish times to be confirmed. No work on Bank Holidays

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    07 Nov 2022

  • Date posted

    05 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

During this apprenticeship you will learn and develop your skills to fulfil the following duties:

Working within our Corporate Reservations team dealing with accommodation, conference and travel bookings for our managed account clients. 

The main purpose of the role is to ensure that incoming calls and bookings are dealt with efficiently.

Key responsibilities are:

  • Entering client details accurately onto the database
  • Answer incoming calls from hotels and clients
  • Contact hotels on a pre arrival call to confirm they have the client payment details and allowance information
  • Assisting with amendments, cancellations and queries
  • Recording clear and comprehensive notes in the booking journal
  • Taking reviews from client and adding to the system
  • Completing booking enquiries by contacting hotels and venues, being able to capture all client requirements within the internal booking system.

Requirements and prospects

Desired skills

  • Good verbal & written communication
  • Good Listening skills
  • Competent spelling and attention to detail

Personal qualities

  • Ability to be a team player
  • Able to work on own initiative
  • Flexible attitude

Desired qualifications

The entry qualifications for the Level 2 Business and Customer Service Apprenticeship are four GCSEs at grade 3 or above (Old GCSE grade D or above) including English and Maths or Functional Skills English and Maths at Level 1 or above (or equivalent).

Future prospects

Upon successful completion of the apprenticeship, we would review the candidate for a permanent position within the company providing a vacancy was available at that time. 

Things to consider

  • We are located in a semi-rural area with limited public transport
  • Due to high numbers of applications, we may close this vacancy sooner than the specified closing date, therefore early applications are encouraged to avoid disappointment
  • Please ensure to include all of your qualifications on your application including any predicted grades


About the employer

We are a hotel and conference agency working closely with promoting hotels and venues along with providing a service for our corporate and private clients using us to book accommodation, meetings and travel. We are an office based in Gosberton, near Spalding.




D F C House

Boston Road


PE11 4NR

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Training provider


Applications for this apprenticeship are being processed by Boston College


The Apprenticeship Team 01205 313238

Our Level 2 (Intermediate) Customer Service Practitioner Apprenticeship has been developed by employers and is a nationally recognised course involving the use of intermediate customer service and business administration techniques and training, offering you the opportunity to gain hands on industry experience. 

The Apprenticeship consists of several elements, which have been identified by employers as an appropriate set of skills to operate in their chosen job role.

These elements are:
Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

Vocational Element (Knowledge) - most Apprenticeship include off-the-job study for a technical certificate which is usually done at College.

Vocational Element (Competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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