Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service / Administrator Apprentice for Credit Control Department I G Group

This role is to support our Credit Controllers with administrative and back-office duties, supporting the high level of customer service required.

Sign in to apply

Closing date: 30 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 9am – 5pm

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    07 Feb 2022

  • Date posted

    05 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

If you are looking for a career working in an office and administration, this could be the position for you.  This role will support our Credit Controllers with administrative and back-office duties, supporting the high level of customer service required.  Daily duties will include;

  • Building relationships with customers.
  • Support the management portfolio of existing and new customers.
  • Supporting query resolution.
  • Identify and support process improvement.
  • Minimise credit and debt risk across customer portfolio.
  • Other customer service duties as and when required.

Requirements and prospects

Desired skills

  • Able to deliver to deadlines with accuracy.
  • Proficient in Outlook, Word and ideally Excel.
  • Excellent communication skills.
  • Able to prioritise, organised and good attention to detail.

Personal qualities

  • Enthusiasm and drive.
  • Team player.
  • Flexible approach to work and tasks.
  • Able to use own initiative

Desired qualifications

GCSE (or equivalent) grade 9-4 (A-C) in maths and English.

Future prospects

Possibility of a permanent position and further training in Credit Control.

About the employer

The IG Group is one of the UK’s largest independent suppliers of non-food consumables to the hospitality, catering, care homes, contract cleaners and the leisure sectors, and our products include glassware, tableware, cutlery, napkins, disposables, plastics, paper hygiene, cleaning materials, chemicals, janitorial, kitchen utensils, and personalized products.

The IG group is organised into targeted business areas to ensure our resources are focused on the precise requirements of each market, namely: Hospitality, Sub- Distributors, Contract cleaning, Care homes and Regional end users. In addition, we have a Procurement division, with an office in Hong Kong, who specialize in sourcing our own ranges and the specific requirements of customers.

Our company objective is to offer a complete range of products in every category we supply, from the most economical to the best brand leader. By working closely with our partner suppliers, and being able to utilise international sources, we have built a wide range of products and can offer customers the choice of Good, Better, Best products in every category.
Using our expertise, built over 35 years, we provide our customers with a professional solution for sourcing, range selection, warehousing and delivery of non-food consumable products, and this is backed up by high service levels and support, to ensure every customer has the right product, delivered at the right time, and most importantly, at the right price.In the last three years we have experienced significant growth of over 20%, which takes our turnover to nearly £20m per year, and to further improve our service, we have recently completed a £2.4m investment in additional premises in Peterlee, which provides a new distribution centre and the largest showroom in the UK for our market sector. The new showroom is available to all our customers and gives an opportunity to see our extensive ranges and choose from a wide variety of suppliers, with brand names ranging from Wedgwood to Churchill, from Proctor and Gamble to Diversey, and from SYR to Vileda.


I G Group



Burdon Drive



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by East Durham College


Emma Norbury 0191 5185587

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.