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Customer Service Apprentice (Level 2) KARUTA SPORTSWEAR LTD

Karuta Sportswear is looking for an enthusiastic Customer Service Apprentice to join their team. The ideal candidate should have an interest in design and sport. You will spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities.

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Closing date: 10 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    35 hours a week. 09:00 - 17:00 with an hour break for lunch.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    01 Apr 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Whilst working for Karuta Sportswear, you will gain invaluable service skills in a customer-facing role. You need to be flexible and responsive to the needs of the company and customers. 

This apprenticeship will deliver a training programme based on the following skills, knowledge and behaviours:

  • Understanding the organisation
  • Meeting legislation requirements
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback and team working

Specific role requirements:

  • Use illustrator in order to design sports kit
  • Answer the phone to customers
  • Complete basic admin duties
  • Undertake post collection duties
  • Quality control checks
  • Complete customer print requests

Requirements and prospects

Desired skills

  • Excellent interpersonal communication skills and telephone manner
  • Good organisation skills
  • Good IT skills – Adobe (Graphic design software)
  • Excellent attention to detail
  • Professional in approach and conduct

Personal qualities

  • Reliable
  • Good work ethic
  • Honest
  • Interest in Art/Design
  • Customer focused

Desired qualifications

GCSE Level 2 in Maths and English at grades 4/C or above (or equivalent)

Future prospects

Full time position offered for right candidate upon completion of apprenticeship

About the employer

Karuta Sportswear is Somerset’s very own sportswear brand based in Weston super Mare. Karuta is recognised nationally and is an award winning company specialising in bespoke sportswear in a range of different sports.

Where does the name Karuta come from? Well, it is a form of Japanese armour worn during the feudal era. Athletes in all disciplines and sports must wear kit to compete and when they do so they enter into battle against an opponent or team. At Karuta the garments that we produce are durable, just like armour, but also stylish enabling our athletes to be confident when competing.

Here at Karuta we use the latest materials and fabrics. We constantly communicate with experts on the latest technological advances in sportswear and also provide an in house design service so that you are able to personalise your ‘armour’ how you wish. We provide a full leisure, training and travel range for your club or team to compliment the ‘armour’ you wear whilst competing.




Bridgwater Court Unit 5

Oldmixon Crescent


BS24 9AY

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Training provider


Applications for this apprenticeship are being processed by Weston College


Charlotte Denning 01934411594

Intermediate Customer Service Apprenticeship Level 2 Standard:

  • Attendance of 2 workshops a month for the first 6 months
  • Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment
  • If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both Numeracy and Literacy. This will include sitting an exam
  • You will be given 20% of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
  • End point assessment to achieve your final apprenticeship grade

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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