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Customer Service Apprentice The Grange Group Practice

The Grange Group Practice are recruiting an apprentice to join their busy surgery and support with providing customer service to its patients. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours will be on a rota between 08:30 – 20:30, days and shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    01 Feb 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001773632

  • Positions

    1 available

Main roles & responsibilities will include:

  • To ensure the session runs smoothly and that ‘that sessions work is completed within that session'
  • To ensure efficient processing and monitoring of prescriptions
  • To ensure efficient registration of new patients
  • To ensure efficient handling of items through reception
  • To act in the best interest of the practice, the patients, and your fellow employees
  • To maintain complete patient confidentiality
  • To ensure that at all times, patients are greeted pleasantly, and dealt with in a courteous and efficient manner
  • To ensure that an active role is taken in the general duties of maintaining a smooth-running office
  • To ensure efficient compilation and maintenance and filing of patients notes
  • To ensure that hospital post, transfers bags, telephone calls and emails are dealt with promptly and efficiently
  • To ensure efficient production of visit documentation
  • To ensure all identifiable paperwork is locked away securely at the end of the day
  • To ensure the all the clinical rooms are secure, tidy and computers are switched off at the end of the day
  • To ensure that at all times, patients are greeted pleasantly, and dealt with in a courteous and efficient manner
  • To be proactive in seeking to acquire new skills which will be to the benefit to the practice and yourself in the role

Requirements and prospects

Desired skills

It is essential that the candidate has good customer service and people skills and are able to work as part of a team and using their own initiative. They will have good written and verbal communication skills and have an understanding of confidentiality issues.

The following skills and experience are not essential but would be an advantage:

  • Experience of working in a primary care setting
  • Experience of working in a multidisciplinary environment
  • Understanding of primary care systems
  • Computer literacy working knowledge of internet, email, and electronic diary systems
  • Experience of managing own time, effective prioritisation and working to deadlines

Personal qualities

  • The Grange Group Practise are looking for someone who can demonstrate initiative and have the ability to adapt to different working environments rapidly
  • They will project a professional image both in person and over the phone
  • To be proactive in seeking to acquire new skills which will be to the benefit to the practice and yourself in the role
  • Understanding of read coding processes

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are essential.

IT qualifications i.e. RSA/Excel/Word - (or equivalent) is desirable.

Future prospects

To be discussed upon completion of the apprenticeship. 

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Grange Group Practice are a doctors surgery offering a range of general practice services including:

  • Antenatal Clinics
  • Clinics for long-term health conditions
  • Sexual Health Clinics
  • Baby Clinics
  • Anticoagulant Clinics

Employer

The Grange Group Practice

Address

Fartown Grange

Spaines Road

Huddersfield

HD2 2QA

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Training

Training provider

CALDERDALE COLLEGE

Applications for this apprenticeship are being processed by Calderdale College

Contact

Madeline Oxby 07974 587 441 madeline.oxby@calderdale.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard.

The successful candidate will work towards a level 2 qualification in customer service. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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