Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Salt Ayre Sports Centre

This is a fantastic opportunity for the right person to join an enthusiastic and passionate team at the award-winning Salt Ayre Leisure Centre. Acting as the first line of contact, you will provide a full front of house service face to face, on the telephone and via email/social media for customers of the centre.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2022

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    May include Evenings/Weekends. Working pattern to be discussed.

    Total hours per week: 30.00

  • Expected duration

    1 years

  • Possible start date

    01 Mar 2022

  • Date posted

    29 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001771909

  • Positions

    1 available

  • Serve customers on the telephone, face to face, in writing and electronically
  • Provide customers with simple, straightforward information and answers to their enquiries, and in all matters relating to the smooth running of the Leisure Centre if required
  • Use various software systems to make bookings and manage client information
  • Undertake cash reconciliation in line with Council policy
  • Operate the telephone switchboard for accepting and relaying internal and external telephone calls ensuring that all messages reach the appropriate person promptly
  • Use social media to promote all aspects of the business
  • Consistently deliver reliable customer service
  • Demonstrate through a range of different methods a standard of customer service that exceeds the expectations of our customers
  • Capture information and identify customer needs through effective questioning and listening
  • Deal with all customers with courtesy, respect, and sensitivity and with an understanding of people’s individual needs
  • Have excellent product knowledge of all the centres activities and services including, activity programme and pricing policies to enable smooth running of the centre and remain informed of any changes
  • Consistently provide all customers with a positive impression of yourself, the district and Lancaster City Council
  • Build positive relationships with external and internal customers
  • Clearly state what you can and cannot do to help the customer
  • Actively contribute to providing a service that maximises equality of opportunity and extends accessibility to all sections of the community

Requirements and prospects

Desired skills

  • Ability to learn and develop administration skills
  • Excellent time management skills
  • Ability to work to deadlines
  • Ability to work part of a team
  • Able to carry out a professional telephone manner
  • Excellent IT skills, particularly in Excel, Word and Outlook
  • Excellent customer service skills and commitment to provide a quality service
  • Excellent written and verbal skills
  • High level of accuracy

Personal qualities

  • Reliability and self-motivation

Desired qualifications

Entry on to the apprenticeship is through an initial assessment to clarify course appropriateness. You will have (or have been predicted) Grade C/4 or above GCSEs (or equivalent) in English and mathematics. The ability to maintain high levels of customer service is essential for this post.

Future prospects

Upon successful completion of the apprenticeship, the post holder will be appointed to the permanent post of Receptionist. The grade for this position post completion, is Grade 6 SCP 04 to 07, currently £18,933 to £19,554 per annum.


About the employer

At Salt Ayre, we're passionate about providing a friendly and welcoming atmosphere within which members of our local community can embrace a healthy and active lifestyle. 

Employer

Salt Ayre Sports Centre

Address

Salt Ayre Lane

Lancaster

LA1 5JS

You must have JavaScript enabled to view a map of the location


Training

Training provider

LANCASTER AND MORECAMBE COLLEGE

Applications for this apprenticeship are being processed by Lancaster & Morecambe College

Contact

Mhairi MacVicar 01524521483 m.macvicar@lmc.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Relevant training will be provided through Lancaster & Morecambe College in order to successfully complete the Customer Service Apprenticeship Programme, subject to attending an Apprenticeship Preparation Training Session here at Lancaster & Morecambe College. Functional Skills may be required.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2022