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Receptionist/Office Administrator Apprentice Oasis Academy Silvertown

This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people of Silvertown. This role will require huge amounts of resilience, perseverance for the long haul and a constant drive for innovative excellence.

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Closing date: 20 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon-Fri (Term time only)

    Total hours per week: 37.00

  • Expected duration

    52 weeks

  • Possible start date

    25 Feb 2022

  • Date posted

    29 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Job Purpose:

  • Providing a welcoming and efficient reception service


  • To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service
  • To provide reception services to students
  • To be able to work in a fast paced reception area multi-tasking between reception duties
  • Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information
  • To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona
  • Ensure all visitors are issued with badges in order to comply with the Academy’s security procedures
  • Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit the Academy without direct supervision
  • Be the main contact point for staff with regards to Academy events of any one day
  • Maintain a tidy and orderly reception area
  • Support with ParentPay account set up, queries from parents and general support
  • Support with Bromcom queries from parents and general support for example MCAS, etc
  • Word processing and data input as directed
  • Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others
  • To ensure confidentiality at all times when dealing with issues re Staff, Students or Parents
  • Undertake general clerical duties when directed including photocopying, printing, laminating and filing
  • Franking outgoing post and sorting incoming mail
  • Provide refreshments to visitors when required
  • Support with Academy evening events for example, parent evenings, open evening etc
  • Make telephone calls to parents and carers as required
  • Send text message and/or emails to parents and carers as required
  • Supervise students as required
  • Any other reasonable duties as directed by Line Manager


  • Promote an environment that safeguards and protects children and when necessary take responsibility for ensuring the appropriate child protection procedures are followed;
  • Ensure own professional competence remains sufficient to provide effective support by seeking support for your practice and development
  • Attend training including the Academy’s Training Days
  • Participate in the Academy’s Performance Management process

The person undertaking this role is expected to work within the policies, ethos and aims of the Academy and to carry out such other duties as may reasonably be assigned by the Principal. The post holder will be expected to have an agreed flexible working pattern to ensure that all relevant functions, including extra-curricular activities, are fulfilled through direct dialogue with employees, contractors and community members.

The above responsibilities are subject to the general duties and responsibilities contained in the Statement of Conditions of Employment.

The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

The post holder will be subject to performance objectives agreed annually with the relevant body and these objectives will be reviewed annually.

Requirements and prospects

Desired skills

  • Ability to work effectively with a range of people – students, parents/carers, staff, outside agencies
  • Excellent communication skills and the ability to communicate effectively with a wide range of people
  • Good ICT Skills including word processing
  • Understanding of the practical application of Equal Opportunities in an Academy contex

Personal qualities

  • Ability to work independently and as part of a team
  • Ability to interpret and follow procedures
  • Ability to maintain confidentiality
  • Ability to reflect
  • Ability to form and maintain appropriate relationships and personal boundaries with children
  • Emotional resilience in working in a range of challenging situations
  • Have a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos

Desired qualifications

  • GCSE English and maths at A*-C - 9-4 or equivalent

Future prospects

  • Possibility of long term employment on completion of apprenticeship

Things to consider

Health and Safety:

It is the responsibility of individual employees at every level to take care of their own health and safety and that of others who may be affected by their acts at work.  This includes co-operating with the Trust and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly and defects, risks or potential hazards. Specifically:

  • To report any incidents/accidents and near misses to your line manager
  • To ensure own safety and safety of all others who may be affected by the Trust’s business


  • The Trust has a Child Safeguarding policy and procedure in place and is committed to safeguarding and promoting the welfare of all its students, each student’s welfare is of paramount importance to us and you are expected to share this commitment.  All staff will fully comply with the Trust’s policies and procedures, attend appropriate training, inform the Designated Person of any concerns, record any potential safeguarding incidents appropriately

This vacancy may close early for the right candidate.

About the employer

We are a co-educational, all-inclusive Secondary Academy dedicated to transforming the lives of those within the community we serve. We have had an exciting journey to date. Currently we are in our temporary home, whilst we are waiting for a permanent site for our future, but we have prioritised student learning. Therefore we are proud to say that we can walk through our halls and smile at the inspirational branding and decoration, state of the art technology, fully functioning science facilities, multi-use technology department and extensive sports facilities (including basketball, football, table tennis and a running track). It is within these walls that we have seen and will continue to see our young minds flourish and develop a life-long love for learning that we hope to instil in future cohorts to come. 

We are at the heart of an amazing community. The Royal Docks is one of the most exciting places to live and work right now – and it is only going to get better! On our doorstep we have the new Siemens Crystal – right across the dock we have the EXCEL centre – and just up the road we have London City Airport. Next door we have the new Silvertown Partnership development, committed to developing the Royal Docks. Next to EXCEL we have the huge ABP development, which is bringing massive investment from China, and of course we have the University of East London, one of the top modern universities for research. Just 10 minutes by DLR we have Canary Wharf – one of the world’s top financial centres.


Oasis Academy Silvertown


Rymill Street


E16 2TX

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Training provider

Let Me Play Ltd

Applications for this apprenticeship are being processed by Let Me Play Ltd


Nina 07724847420

Business Administrator apprenticeship standard (Level 3)

The qualification aims to grow your existing skillset in the following key areas:

  • Business Support Services
  • Project Management
  • Supporting the organisation of events
  • Customer Service
  • Developing IT skills
  • Telephone skills
  • Managing information and data
  • Marketing support
  • Functional skills if needed 

Apprenticeship standard

Business administrator

Level 3 (A level)

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