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Customer Service Advisor Apprenticeship Drive Bristol North

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Aug 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8:30 am – 5:30 pm, however each of our dealers will have different requirements. Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    06 Sep 2022

  • Date posted

    30 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001769938

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?

The below explanation is a guide to support you in understanding what the role might entail.

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Problem solver and have attention to detail
  • Practical
  • Be very safety conscious
  • Be patient & well organised
  • Comfortable with the use of up to date information technology
  • The ability to work as part of a team, supporting a number of colleagues

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Problem solving

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.

More information about the minimum wage for apprentices can be found on the Government website at:

https://www.gov.uk/national-minimum-wage-rates

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).


About the employer

Welcome to Drive Motor Retail

With a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.

Representing Vauxhall, MG and Citroen we offer a wide range of new cars and vans whilst providing a wide range used and manufacturer approved vehicles to suit any need or price range.

Our reputation for excellence is reinforced by the ‘Drive Academy’ a dedicated resource which trains all customer facing staff to a consistent high standard to deliver the best possible customer service. We back this up with a UK based Customer Contact Centre that handles over 40,000 calls per month providing a ‘best-in-industry’ customer experience.

Our Service departments offer free Wi-Fi, refreshments, a waiting area with TV’s, works station and comfortable seating. To assist you with transportation we offer either a courtesy vehicle, collection and delivery service or while you wait appointments. All our service technicians are manufacturer trained and use the latest equipment to ensure quality and reliability.

Our Sales departments are able to show and demonstrate to you all the latest new car models as well as a wide selection of used cars. We also offer a wide selection of financial products to help you buy and protect your car, all of which are handled by our team of trained professional staff. As a Company we operate to the highest professional standards give appropriate and tailored advice and are regulated by the FCA.

As an employer of over 250 employees, government legislation requires us to publish our gender pay gap. The gender pay gap is the difference between the average salaries of men and women in a specific company. A gender pay gap may still exist if there is an uneven distribution of men and women within the company across the pay bands. Please find our 2021 report here.

Employer

Drive Bristol North

Address

Gloucester Road

Bristol

BS34 6QB

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Calex UK Ltd

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer service practitioner:

  • Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
  • The programme typically lasts for 18 months and you'll achieve a nationally recognised qualification - Customer Service Practitioner. We will support you to gain your functional skills, if you require them in maths and English
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Aug 2022