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Receptionist Administrator Apprenticeship London Academy of Excellence

To provide a friendly, professional and effective reception service. To provide efficient administrative support for the school, dealing promptly and courteously with visitors, staff and students, and also answer the telephone promptly, recording messages and distribute them to appropriate personnel.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday / 10.30am to 5pm – 30 minutes unpaid lunch

    Total hours per week: 30.00

  • Expected duration

    21 months

  • Possible start date

    31 Jan 2022

  • Date posted

    27 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Key Responsibilities and core activities of the role:

  • Undertake the effective operation of the site reception, so that visitors, staff and students are greeted in a friendly and appropriate manner, securing the highest standards of administration, presentation and public and internal relations in accordance with the aims and aspirations of the Academy
  • Ensure that the reception and adjacent areas are neat and tidy, free from clutter or hazards and present LAE in a positive, professional light as the first point of contact at all times
  • Ensure that any enquiries made at reception by visitors, parents, staff or students are dealt with promptly and they are directed to the appropriate person/location
  • Ensure that any visitors to the site sign in and out using the inventory and are issued with visitor badges
  • Respond to telephone enquiries and ensure that they are directed to the appropriate person/location
  • Receive all deliveries made to the main reception, signing receipts where required, directing delivery drivers to the appropriate site location where the items are to be deposited and contacting the caretaking team to collect the items
  • Undertake a range of administrative support duties as directed by the Business Manager, including the distribution and dispatch of post across the site and to external addresses
  • Monitor attendance registers on daily basis, call families where students are absent
  • Produce student attendance letters upon request
  • Assisting with the maintenance of admission register, MIS information systems and associated lists, when required (usually during summer holiday period)
  • Assist with booking meeting rooms and lettings
  • To assist with bulk mailing of letters and other publications
  • To assist in maintaining various records, lists and databases as appropriate
  • Monitor the office school email, and forward to relevant staff as required
  • Dealing with lost property efficiently and effectively
  • To act as one of the Emergency First Aiders and assist in monitoring and maintaining first aid supplies and the accident reporting process throughout the school as directed by the Business Director
  • Regularly review own practice, set personal targets and take responsibility for own personal development
  • Take responsibility for work, encourage and accept feedback from colleagues and line manager and respond to or adapt to change as required
  • To promote and celebrate the Ethos of the Academy in accordance with its aims and curriculum policies
  • Fulfilling any other reasonable duties, as requested by the Head teacher or the Deputy Head (Academic) and the Business Director

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions may be reviewed to ensure they are an accurate representation of the post.

Requirements and prospects

Desired skills

  • Excel, MS Word and Isams (training will be provided where necessary).

Personal qualities

  • There may be a need to be flexible about hours in order to carry out the duties and responsibilities effectively
  • Excellent computer skills including Microsoft Outlook, Excel and Word
  • Accuracy and attention to detail
  • Excellent administrative and organisational skills
  • Be self-motivated and enthusiastic about working on one’s own, but also enjoy working in a team
  • Excellent Interpersonal, communication and telephone skills
  • First Aid qualification or willingness to obtain qualification in the first two months of employment
  • Ability to maintain confidentiality inside and outside the workplace
  • Ability to handle and defuse potentially difficult situations
  • Able to demonstrate the willingness, commitment and ability to safeguard and promote the welfare of Academy students
  • Excellent timekeeping
  • Recent relevant experience of providing administrative and customer service support

Desired qualifications

  • Candidates must have GCSE or equivalent grades A-C (4-9) in English & maths

Future prospects

  • There will be training opportunities as part of the support staff Professional Development programme

Things to consider

  • The work space will be shared with the morning receptionist

About the employer

The London Academy of Excellence, Stratford is a selective free school sixth form college located in the Stratford area of the London Borough of Newham, England. It has approximately 460 pupils and 32 teachers. 


London Academy of Excellence



High Street


E15 1AJ

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Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Tracey Chaplin 07580 997408

  • Business Administrator Level 3 Standard
  • End Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)

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