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Information Assistant (Exams Apprentice) Birmingham Metropolitan College

To provide effective and efficient administration to the examinations team and supporting and maintaining the associated Management Information systems. To advise, guide and decide on student examinations. To contribute to the development and improvement of the service(s) delivered, and of the student experience.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 08:50 - 17:00, with 1-hour for lunch and Friday, 08:50 - 16:10, one day per week at college.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    01 Feb 2022

  • Date posted

    24 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The Data and Information team is responsible for the administrative processes associated with students’ time at BMet, from initial enrolment to examinations, results and certificates. The team is responsible for student data and for the preparation of funding claims through external bodies. The team is split into several groups, each of which has responsibility for delivering specific parts of the service to students and staff.

Key accountabilities will include:

  • To work flexibly across the Data and Information team to support the exams services across student records and associated Management Information Systems
  • To provide a high quality, effective service in responding to queries in both verbal and written form
  • To deliver effective and efficient administration to examinations
  • To support the exams officer in ensuring all examination entries, exams, and results are delivered in a timely manner
  • To process the certificates for students and ensure results are recorded on the ILR
  • To effectively apply relevant data management and information systems
  • To understand relevant audit requirements, including changes and developments
  • To comply with rules and guidance regarding relevant audit requirements, internal requirements and requirements of external bodies, such as the Education Funding Agency
  • To enter data accurately, thoroughly and as instructed
  • To support enrolment functions particularly during busy periods as required including enrolment of learners, assessment of funding eligibility and to process fee payments where required
  • To report identified data issues to the relevant manager and action issues as appropriate
  • To provide audit evidence as required during audits and contribute to the co-ordination of responses to audit requests
  • To work across data teams to support data quality, checking reports, rectifying errors and maximising data accuracy
  • Commit to, promote and operate in accordance with BMet’s values and goals including but not limited to safeguarding; health and safety; equality, diversity and inclusion
  • Commit to and participate in activities as required including but not limited to enrolment and open events; business planning; development

Requirements and prospects

Desired skills


  • IT literate with evidence of effective application including word-processing, database and spreadsheet packages to continuously improve effectiveness and efficiency
  • Excellent organisational and administrative skills, including the ability to maintain accurate records
  • Good interpersonal skills with the ability to relate to a diverse range of people


  • Proficiency in using computerised student information systems and the ability to learn new packages quickly
  • Have experience of the data and information processes in a College or similar environment

Personal qualities

  • Attention to detail
  • Punctual & reliable
  • Sense of urgency
  • Willingness to learn
  • Pro-active approach and quick thinking in response to resolving issues
  • Ability to follow and monitor complex processes and procedures
  • A collaborative working style across areas of responsibility
  • Well organised with the ability to multi-task
  • Ability to understand, analyse and present data
  • Ability to work independently, to plan and organise own workload effectively
  • Organised, team player with the ability to work to deadlines
  • A demonstrable ability to develop accurate written content including but not limited to action plans, letters, and emails

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in English and maths

Future prospects

Opportunity of a permanent role for the right candidate upon completion.

Things to consider

Once you have applied for this apprenticeship, you will also need to attend an appointment with our College Curriculum team. An email and text will be sent to you to apply on the college website for your chosen apprenticeship standard.

If you have already applied and attended an appointment session at one of our colleges, please contact your Recruitment Advisor to discuss your interest in this specific vacancy.

About the employer

Birmingham Metropolitan College is a further and higher education college with campuses in Sutton Coldfield, Birmingham, Great Barr and Erdington.


Birmingham Metropolitan College


Aldridge Road


B44 8NE

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Training provider


Applications for this apprenticeship are being processed by Birmingham Metropolitan College


Lisa McDonnell

Level 3 Business Administrator apprenticeship standard.

Standards are occupation-focused; they are not qualification-led. The learning happens throughout the apprenticeship. And the apprentice is assessed at the end. There is a focus on key areas – knowledge, skills and behaviours (KSB)

Highlights of the new Standard:

There is a major shift from assessing to learning. Instead of continually assessing learners, assessors will be more like tutors or mentors – planning activities, sending feedback and supporting apprentices until the EPA (End Point Assessment). The EPAO (End Point Assessment Organisation) will then be responsible for assessing the apprentice.

Instead of assessing apprentices, on-programme learning will meet all the KSBs in the standard and prepare apprentices for their EPA. Mentors will need to check which assessment methods are used in the EPA and do mock tests and practice runs as the apprentice approaches the EPA.

The standards include a 20% off-the-job training requirement. This means providers and employers need to work together to plan learning activities outside of the apprentice's normal working duties. Off-the-job training is mandatory and will be audited, so it needs to be properly organised and recorded.

Apprentices are now graded according to their performance in the EPA. This means mentors will need to work closely with their learners to get the most out of them – planning activities to coach borderline apprentices and stretch and challenge high achievers.

Apprenticeship standard

Business administrator

Level 3 (A level)

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