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Hospitality Apprentice - Front of House Travellers Rest

As a Hospitality Apprentice you will work within our front of house team to ensure the best services are offered to our customers. Throughout your role will work towards a hospitality qualification specialising in the food and beverage sector.

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Closing date: 30 Dec 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    On a rota bases, opening times: Monday-Thursday 12:00pm-10:30pm Friday-Saturday 12:00pm-11:30pm Sunday 12:00pm-7:00pm. On a rota basis

    Total hours per week: 30.00

  • Expected duration

    19 months

  • Possible start date

    10 Jan 2023

  • Date posted

    22 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include but are not subjected to; 

  • Assist with serving customers and taking orders
  • Dealing with customer enquiries, comments and complaints
  • Handling payments and transactions
  • Assisting with cleaning schedules 
  • Promote a friendly working environment
  • Complying with legal requirements and health and safety
  • Maintain a team-oriented atmosphere.
  • Attend and participate in all scheduled meetings and training sessions.

During your apprenticeship you will cover topics such as;

  • Customers profiles and expectations
  • Business vision and values
  • Personal discipline in approach to work
  • The use of technology 
  • Legislative responsibilities 
  • Team work and methods of communication

Requirements and prospects

Desired skills

  • Good communication skills
  • The ability to work well under pressure
  • Flexible
  • Good attention to detail

Personal qualities

Good work ethic, friendly, the ability to work well in a team.

Desired qualifications

No GCSEs required however, you must have the ability to achieve Maths/English L1 functional skills as indicated in the BKSB assessment

Future prospects

Progression to the level 3 apprenticeship depending on the candidate.

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.

Until we receive the above, we are unable to progress your application so please monitor your emails. 

For more information on the NMW, please visit:

About the employer

We pride ourselves on catering for all our customers’ needs in a warm and friendly environment.

We have relaunched with a completely new menu, focusing on local suppliers and fresh, seasonal produce.  We will be providing delicious menus, and themed food evenings – a place to come to for hearty pub food.

Our whole team are proud to work here with us and look to provide guests with great food and a great experience every single time you visit.


Travellers Rest


Dawbers Lane



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Training provider


Applications for this apprenticeship are being processed by Runshaw College


Kirsty Gregory

You will be working towards the following qualification/standard:

Hospitality Team Member – Level 2

This includes:

  • Main learning objectives: Customer profiles and expectations, teamwork and methods of communication, business vision and values, personal discipline in approach to work, legislative responsibilities, the use of technology.
  • Functional Skills – if required.
  • EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes an ‘On demand test’, practical observation, a business project, a professional discussion.


This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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