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Customer Service Practitioner Apprentice Maldon District Council

Customer Service Practitioner with core responsibility to provide a high quality service to customers and officers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These positions will be within the Revenues and Benefits or Housing departments.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £159.10

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5 Days per week 8.30am - 5.00pm Monday - Thursday and 8.30am - 4.30pm Friday.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    28 Feb 2022

  • Date posted

    20 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001767534

  • Positions

    1 available

This is a position for a Customer Service Practitioner Apprentice with core responsibility to provide a high quality service to customers and officers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with post, orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You may be the first point of contact and work in any sector or organisation type but would have a specialised area of Revenues and Benefits or Housing.

Full training begins with Customer Services and the role or the General Office

Training will be given in the following areas:

  • Meet & Greet (Assisting with queries)
  • Sorting incoming post (Royal Mail)
  • Accepting parcels
  • Collecting post and Franking
  • Franking special deliveries/signed for
  • Printing, Laminating, Binding
  • Stock Control and Ordering (G.O)
  • Dealing with Councillor Mail
  • Processing Cheques
  • Scanning/Indexing
  • Systems training
  • Cheque processing
  • Paye.net
  • Academy
  • Civica
  • Uniform
  • Related work processes

Requirements and prospects

Desired skills

  • Team working
  • Quick learner and eager to learn
  • Good IT skills
  • Accuracy
  • Organised

Personal qualities

  • Enthusiastic
  • Motivated
  • Driven
  • Hard working

Desired qualifications

English and maths GCSE or equivalents at grades C/4 or above (or equivalent qualifications) are essential for this apprenticeship.

Future prospects

  • A career in Revenues and Benefits or Housing

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Local government office.

Employer

Maldon District Council

Address

Council Offices

Princes Road

Maldon

CM9 5DL

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Training

Training provider

TENDRING DISTRICT COUNCIL

Applications for this apprenticeship are being processed by Tendring District Council

Contact

Debianne Messenger 01255 686313 dmessenger@tendringdc.gov.uk

  • The Customer Service Practitioner Apprenticeship Standard includes a Customer Service Level 2 NVQ and functional skills in English and maths at Level 1
  • The delivery is flexible in the workplace
  • At the end of the Apprenticeship there will be an End Point Assessment from an external organisation

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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