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Customer Service Apprenticeship The Kitchen Shoppe

Handling all incoming customer queries and questions on the Showroom and telephone. You will be representing the image of the company, along with providing good quality customer service to the customers.

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Closing date: 14 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday, 9.30am-5.00pm, 2 days off, 1-hour lunch break.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Oct 2021

  • Date posted

    15 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001766574

  • Positions

    1 available

Vacancy Description

Duties Include: 

  • Welcoming and Greeting the customers
  • Handling all incoming customer queries and questions 
  • Providing the appropriate service and information or referring clients to another department
  • Maintaining and keeping the Showroom up to date
  • Providing quotations and checking product availability
  • Handling payment transactions 
  • Investigating and resolving customer complaints.
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Requirements and prospects

Desired skills

  • Excellent interpersonal and active listening skills
  • Clear communication skills and a strong command of the English language
  • Strong attention to detail
  • Excellent computer skills
  • Ability to communicate with the clients over the phone and emails.
  • Working knowledge of customer relationship management (CRM) tools
  • Ability to work well in a team
  • Multitasking skills and good organisational abilities
  • In-depth knowledge of customer relationship management (CRM) principles
  • Ability to work calmly under high-stress situations
  • Ability to learn and absorb information in trainings.

Personal qualities

  • Motivated
  • Good phone manner
  • Well spoken
  • Problem-solving
  • Listening skills
  • Positive attitude
  • Professionalism
  • Computer skills
  • Ability to build working relationships with the team

Desired qualifications

  • GCSEs, or equivalents, grade 4/C and above including maths and English

Future prospects

  • Possible permanent role following completion of apprenticeship

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Our team takes over everything, from an idea and concept development to reality. We believe in traditions and incorporate them into our innovations. All our projects incorporate a unique artistic image and functional solutions, not just “a kitchen” but a “Practical Kitchen”.

Clients are the soul of the project. Our main goal is to illustrate their values and individuality through design. Every design that we do is as unique as our every client.

Employer

The Kitchen Shoppe

Address

59 Station Road

North Harrow

Harrow

HA2 7SR

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Training

Training provider

TCHC

Applications for this apprenticeship are being processed by TCHC

Contact

Hibo Ibrahim 01923 698430 hibo.ibrahim@tchc.net

  • Customer Service Level 2 apprenticeship
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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