Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Advisor Mansfield District Council

Mansfield District Council are looking to appoint an Apprentice customer service advisor in the Customer Services – People and Transformation department to provide a high quality and focussed advice and information service to customers of the council. Reports to: Customer Services Operations Manager

Sign in to apply

Closing date: 04 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08:30 - 17:00

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    07 Feb 2022

  • Date posted

    15 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Key Tasks and Responsibilities

•             Work as part of a team acting as the first point of contact for customers recording all contacts for service requests, information and complaints.

•             To use initiative and problem solving skills to resolve customer enquiries

•             Liaising with other departments to resolve customer enquiries

•             At all times act as a champion for customer services and the council to provide a customer focused service

•             Undertake training to gain the skills required to carry out the role professionally and effectively

•             Carry out the role according to the Council’s corporate values and codes of behaviour

•             Comply with the council policies, procedures and codes of practice

•             Answering calls from Council residents, assisting with enquiries, transferring calls or taking effective messages

•             Recording details of conversation on database

•             Sending and receiving emails and responding in a professional and effective manner

•             Communicate with both internal and external customers face-to-face.

Requirements and prospects

Desired skills

Excellent customer service skills and communication skills

Initiative and problem solving

Excellent telephone manner

Able to manage own time effectively and work under pressure at busy times

Organised with good ICT skills

Personal qualities


Passion for working with the public

Self-motivated and hardworking

Committed to achieving the apprenticeship standard in customer service in the required timescales

Desired qualifications

Qualified at level 1 or above in maths and English (A-D or 9-3)

Future prospects

MDC are committed to offering further oopportunities for development if it is right for the individual and the business

About the employer

Mansfield District Council provides a wide range of services across the district including housing repairs, markets and car parks, neighbourhood wardens, community safety and many, many more. By joining us you will be helping to contribute towards making the Mansfield district a better place to work and live.
The Council's vision is to create a more positive image of the area of Mansfield district to develop people, businesses and investment in the area. We also want to improve confidence, pride and dignity so that everyone can enjoy a good quality of life in their neighborhoods and communities.


Mansfield District Council


Civic Centre

Chesterfield Road South


NG19 7BH

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Vision West Nottinghamshire College


Laura Brown 01623 627191

Full level Customer Service Practitioner apprenticeship standard

Including Functional Skills if required

You will work with expert assessors to develop new knowledge, skills and behaviours within the Customer Service profession.

You will gather all learning evidence, journals and off-the-job records using your e-portfolio (OneFile).

At the end of the planned learning period, you along with your employer and training provider will agree that you have completed all learning elements and are ready to enter 'Gateway' and for your End Point Assessment to be arranged. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.