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(Copy of) Customer Service Apprentice Longden Walker & Renney

An excellent opportunity has become available with Longden Walker and Renney Solicitors for an Apprentice Administrator to join the team, to gain invaluable workplace experience combined with a qualification in Business Administration. The right candidate will have the opportunity to progress further into various areas of the organisation.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. Details to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    31 Jul 2022

  • Date posted

    15 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001765717

  • Positions

    1 available

Duties to include:

  • Providing excellent customer service at all time to ensure a professional/positive image of the company is given to all existing and new customers
  • Dealing with clients over the telephone
  • Sending and receiving faxes
  • Updating client records using bespoke software
  • Receiving and distributing incoming mail and parcels and processing outgoing mail
  • Maintaining up to date internal telephone directories
  • Maintaining a professional image at all times
  • Assisting departments with their workloads when required providing a basic admin function
  • General administration duties including filing, photocopying, scanning and archiving
  • Monitor stationery stock levels and order
  • You will liaise with clients and lenders to ensure documentation is up to date and tight deadlines are met
  • Monitoring and maintenance of meeting rooms, ensuring they are tidy and have sufficient stationery supplies

Requirements and prospects

Desired skills

  • Organised
  • Personable and professional
  • Excellent communication skills
  • Good IT skills
  • To be adaptable and willing to embrace change
  • An awareness of confidentiality and safeguarding

Personal qualities

  • Approachable, warm and friendly
  • Presentable
  • High standard of personal hygiene
  • Willing to commit to the amount of study included in the qualification

Desired qualifications

  • GCSE A-C/8-4 in mathematics and English (or equivalent) would be desirable
  • Good ICT knowledge

Future prospects

  • Longden Walker Renney have a history of retaining successful apprentices
  • There is also room to progress onto an Advanced Level apprenticeship

Things to consider

  • Applications will be processed by Milltech Training. If your application is successful, the next stage of your application would require you to attend Milltech's 'Apprenticeship Preview Event'
  • Failure to complete all sections of your application form will result in your application being unsuccessful

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

At Longden Walker & Renney our team specialise in supporting clients with clinical negligence and personal injury compensation claims as well as legal advice and services for families and business. 

Our Aim is to provide affordable competitively priced, professional legal advice delivered with first class customer service to ensure that every client who comes to us will recommend us to others and return to us in the future whenever they have any need for our services.

A very high percentage of our clients have either been recommended to us or have come back having used us in the past, which we feel has been key to our success.

Employer

Longden Walker & Renney

Address

14

John Street

Sunderland

SR1 1HZ

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Training

Training provider

Milltech

Applications for this apprenticeship are being processed by Milltech

Contact

Emma Brett 0191 5100414 emma@milltech-ltd.co.uk

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Functional Skills in mathematics, English (if applicable)
  • Personal Learning Thinking Skills (PLTS)
  • Employee Rights and Responsibilities (ERR)
  • Safeguarding and Prevent
  • Health and Safety

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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