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Apprentice Housing Assistant Hellens Residential Limited

The Apprentice Housing Assistant will support the delivery of their high-quality housing management service. The apprentice will work closely alongside in-house support teams and key stakeholders to ensure that Hellens provides a sensitive and responsive service to tenants.

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Closing date: 23 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    31 Jan 2022

  • Date posted

    15 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

In this role you will work with management to ensure that they comply with legislation and good practice in providing housing for vulnerable people. 

Key duties are not limited to but will include:

  • Work towards being the first point of contact for stand tenancy enquiries
  • To receive visitors and provide a telephone service that promotes a professional image of Hellens
  • To provide administrative support to neighbourhood services team members.
  • Assist with the management of anti‐social behaviour, tenancy management
  • Carry out home visits and viewings of properties
  • Assist with the ordering and control of office supplies
  • To input data and update computer systems as required
  • Work with colleagues to provide excellent customer service
  • To assist tenants in using their online accounts, particularly rent balances
  • Assist in the marketing of homes for sale and rent

Due to the small nature of the company the role will offer more autonomy and variety than comparable positions, alongside a stimulating and challenging work environment.

Requirements and prospects

Desired skills

  • A good telephone manner
  • Commitment to delivering excellent customer service
  • Good level of written English
  • Good organisational skills
  • Strong communication skills
  • Good IT skills

Personal qualities

  • A positive ‘can do’ attitude
  • Must be dressed tidily and appropriately to visit site and customers, and wear branded workwear where applicable
  • Must be willing to travel (often alone) around the north of England
  • Health and Safety aware

Desired qualifications

  • GCSE maths and English A*-C/9-4 or equivalent
  • Must hold a full driving licence with access to own transport due to travelling between sites during the workday

Future prospects

An opportunity for a full time position at the end of the apprenticeship

About the employer

Hellens Residential is a privately owned company providing affordable homes across the North of England. We develop our own new build houses, flats and bungalows which are made available for affordable rent, and other intermediate housing options such as shared ownership and rent to buy.

Our mission:

  • To develop sustainable, affordable communities
  • To provide high-quality homes
  • To improve people’s choice for homes and tenures
  • Give excellent customer service
  • Help improve the lives of our customers by creating a comfortable and secure environment to live in.

We are regulated by the Regulator for Social Housing as a Registered Provider of Affordable Homes.


Hellens Residential Limited


Reading Room Cottage

The Avenue



TS22 5SH

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Training provider


Applications for this apprenticeship are being processed by Stockton Riverside College


Anna Harper 07436 795883

  • Level 2 Customer Service Apprenticeship standard
  • Functional Skills maths and English, if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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