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Customer Service Sales and Marketing Apprentice THE NORTHERN FOUNDRY LIMITED

Do you have experience working in sales and looking for the next steps in your career? Are you looking to join a fun and energetic organisation who will invest into you, your aspirations and development? TNF Communications are looking for an energetic and self-motivated apprentice to join our exciting journey. Click on the role to find out more!

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Closing date: 23 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30 am - 5.30 pm

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    31 Jan 2022

  • Date posted

    13 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Do you have experience working in sales and looking for the next steps in your career?

Are you looking to join a fun and energetic organisation who will invest into you, your aspirations and development?

Here at TNF Communications, we are looking for an energetic and self-motivated apprentice to join our exciting journey. 

If you are an ambitious individual who wants to build a career in sales and marketing, then we want to work with you. With this role you are given the opportunity to get involved and gain experience in both fast-paced and dynamic external marketing activity and sales operations and then analysis, working with internal teams.

In addition to the job responsibilities, you must be an excellent communicator, you should have excellent multitasking and organisational abilities. The successful candidate will also have a strong knowledge of marketing techniques and social media platforms.

Responsibilites include:

  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our clients company to potential leads
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between prospective customers for our clients and our clients
  • Stay up to date with new products/services and new pricing/payment plans that our clients offer

Requirements and prospects

Desired skills

  • Excellent communication and negotiation skills
  • Experience with CRM software
  • Familiarity with MS Excel (analysing spreadsheets and charts)
  • Ability to deliver engaging presentations
  • Ability to work in a team and independently

Personal qualities

  • Motivated and target driven responding positively to set backs and review own performance
  • Solid work ethic
  • Friendly and approachable
  • Flexibility
  • Team player

Desired qualifications

  • Sales background, ideally with 1-year telesales experience but not essential as full training provided

Future prospects

Progression within the company for the right candidate.

You could also progress on to the following apprenticeship standards:

  • Customer Service Specialst
  • Marketing Assistant
  • Team Leader Supervisor

About the employer

TNF Communications (The Northern Foundry) offer focused and cost-effective B2B Telemarketing services that are a vital part of a businesses overall marketing strategy. Our highly skilled B2B Telemarketing team are trained to promote an organisations brand and uncover sales opportunities.

Operating from our East Yorkshire office, we support Sales Teams and Marketing Teams to enhance initiatives and achieve their targets, driving sales, and building brand awareness.




2 Ferriby Road


HU13 0PG

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Training provider


Applications for this apprenticeship are being processed by Avant Partnership Limited


Paul Robinson 01472 426624

  • Level 2 Customer Service practitioner standard

As part of the Level 2 Customer Service Practitioner apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

The successful candidate will be required to undertake training sessions with Avant Skills Academy throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and Maths, you will be required to complete Functional Skills Level 2 in English and maths.

Off-the-Job Training:

Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training has on their productivity and apprentices feel valued by the significant investment in their training. All off-the-job training must be relevant to the Apprenticeship Standard being undertaken. Your off-the-job training will be agreed with your employer and Avant before you commence your programme.

End-Point Assessment:

At the end of the on programme learning, you will be required to undertake an end-point
assessment to demonstrate you have met the occupational standard. This includes:

  • Apprentice Showcase
  • Practical Observation
  • Professional discussion

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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