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Apprentice Customer Services Officer Roupell Park Residents Management Organisation

A fantastic opportunity to train, earn and learn at the same time within an office environment. Providing support within a small company to perform general office duties including answering the phone, raising jobs and speaking to our customers face to face within a housing environment.

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Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday and Thursday 8.30am - 5pm, Tuesday and Wednesday 9am - 5pm, Friday 9am - 4pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    15 Nov 2021

  • Date posted

    11 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A great opportunity to work within a team supporting the Customer Services Manager to carry out a range of duties, including:

  • Answering the telephone and passing on calls
  • Raising and booking repair appointments
  • Reception duties such as greeting visitors
  • Inputting repair works into the housing database
  • Keeping computer records up to date
  • Using office equipment such as franking machine, printers, photocopiers
  • Full training will be provided

Requirements and prospects

Desired skills

  • You will have an organised approach with good time management skills
  • Have good communication skills
  • The ability to work well as part of a team but also able to use your own initiative but also know when matters need to be referred to a supervisor
  • Have good computer skills
  • A good level of English spelling and grammar
  • You will have accuracy and attention to detail

Personal qualities

  • Bright and eager to learn
  • Willing to follow instruction
  • Enthusiastic and helpful

Desired qualifications

  • Good level of English and ICT with grades A-C/8-4 and above (or equivalent)

Future prospects

  • This is a great opportunity for the applicant to gain excellent Customer Service experience in a live working environment

Things to consider

  • All applications must be made through Apprenticeship vacancies
  • Do not contact the employer direct as this may result in your application not being considered

About the employer

Roupell Park Resident Management Organisation manages a diverse housing estate delivering first class service to our residents just at the top of Brixton Hill. We manage just under 600 properties on behalf of Lambeth Council and have won several awards for outstanding contributions to our resident led community. At the heart of what we do is support for our residents to live in a clean and secure environment.  We believe we have maintained this as Roupell Park Residents consistently vote every 5 years stay as a resident led organisation under the Roupell Park management banner.


Roupell Park Residents Management Organisation



Brockham Drive



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Training provider


Applications for this apprenticeship are being processed by South East Apprenticeship Company


Jay Brewer-Kaliszewski

Intermediate Customer Service Practitioner  Apprenticeship, including:

  • Functional Skills
  • Knowledge, skills and behaviours
  • End Point Assessment
  • Training in workplace, 20% off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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