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Customer Service Apprentice D F Sales Ltd

Talking to customers on the phone, or answering their emails. Helping customers with purchases and problems. There is associated admin and you will be working with our database.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £230.76

  • Working week

    Monday – Thursday 9.00-5.30 Friday 9.00 – 4.30 There is half an hour for lunch each day

    Total hours per week: 39.00

  • Expected duration

    18 months

  • Possible start date

    14 Feb 2022

  • Date posted

    11 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001763879

  • Positions

    1 available

 

The job is changing all the time, depending on the enquiry at the end of the phone or email

 

Main tasks include:

Helping customers over the phone with their product enquiries, checking stock, providing additional product details and lead times. Alerting the web team about updates that are needed to a website. Taking customer’s orders and payments over the phone.

 

Dealing with delivery issues over the phone. Contacting couriers, tracking deliveries.

 

Dealing with our suppliers, checking on lead times and stock, getting product issues sorted for the customer.

 

Assessing product issues and replacing faulty products/parts. Reporting quality issues to purchasing.

 

Our customers can be the general public or the trade. We build good relationships with our trade customer’s as they are going to give us repeat business. 

 


Requirements and prospects

Desired skills

Essential

Good communication.

Must be confident talking on the phone.

Good English skills

Desirable

Experience of using Microsoft Office especially spreadsheets. Good IT skills

Personal qualities

Essential

We are a friendly team and you will need to be able work with us as a team member.

A positive attitude is needed especially when dealing with difficult customers.

Desirable

Ability to use own initiative.

Resilience

Good attitude to work

Good Organisation skills

Desired qualifications

Essential

GCSE English & Maths, grade 9-4/A-C (or equivalent qualifications)

Future prospects

This position could lead on to many different roles. Team members have moved on to

Call Supervisor, Customer Service Supervisor, Sales Admin, Sales, Accounts Admin.

Things to consider

We are in a rural location with no public transport. You need to be able to get to and from work and/or college. The job is based in an office and the dress code is business casual.


About the employer

 

We are an online retailer; we have several websites and sell a wide variety of products, including sinks and taps, barstools, wheelbarrows, and laundry products

 

Employer

D F Sales Ltd

Address

Babdown Industrial Estate Unit 5a &

Tetbury

GL8 8YL

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Training

Training provider

CIRENCESTER COLLEGE

Applications for this apprenticeship are being processed by Cirencester College

Contact

Apprenticeships 01285 626259 apprenticeships@cirencester.ac.uk

Each apprentice will be allocated a Coach to support ongoing learning and preparation for EPA.  In addition Progress Reviews will take place regularly to ensure the apprentice is on track

End Point Assessment

 The three EPA assessment methods are:

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

Progression

 Progression to Customer Service Specialist L3

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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