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Customer Service Apprenticeship, Adkins Research Group Adkins Research Group

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £169.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday between 8.45am - 5.30pm, Friday between 8.45am - 3.50pm

    Total hours per week: 39.50

  • Expected duration

    12 months

  • Possible start date

    08 Feb 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001763663

  • Positions

    2 available

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects. They include sending out of recruitment agreements and confirmation with maps and all associated materials.

Primary Responsibilities:

  • Answering incoming calls, dealing with queries ornforwarding to the relevant department  
  • Completion of any regulatory work-related training
  • The sending out of recruitment agreements and confirmations via email and post 
  • To carry out initial interviews & screening by telephone ensuring standards required are met        
  • To undertake any other tasks, under the guidance of the team leader, to ensure successful and efficient performance of the department
  • Dealing with incoming and outgoing post 
  • Supporting with general admin within the team

Requirements and prospects

Desired skills

Essential:

  • Computer skills
  • Professional writing skills
  • Communication skills
  • Organisation skills

Desirable:

  • Knowledge of the industry
  • Work experience

Personal qualities

  • Teamwork
  • Initiative  
  • Problem solving   
  • Trustworthiness and ethics   

Desired qualifications

  • GCSE English, maths A*-C/9-4 or equivalent preferred
  • IT Skills preferred

Future prospects

Progression through the company.


About the employer

Adkins Research Group are specialists in medical research projects.

For more than a decade, Adkins Research Group has undertaken research on behalf of all the major pharmaceutical companies with all levels of health care providers. Today we are one of the United Kingdom’s leading medical market research companies, servicing domestic, European and U.S. clients.

We have a fully trained and BHBIA/MRS registered telephone unit that specialises in the recruitment of Healthcare Professionals across the UK. We operate an ongoing training programme for all our employees. We can aid in the recruitment of Patients and Specialists in both Primary and Secondary care and have the capability to undertake a variety of both qualitative and quantitative research.

Adkins Research Group are specialists in medical research projects.

For more than a decade, Adkins Research Group has undertaken research on behalf of all the major pharmaceutical companies with all levels of health care providers. Today we are one of the United Kingdom’s leading medical market research companies, servicing domestic, European and U.S. clients.

We have a fully trained and BHBIA/MRS registered telephone unit that specialises in the recruitment of Healthcare Professionals across the UK. We operate an ongoing training programme for all our employees. We can aid in the recruitment of Patients and Specialists in both Primary and Secondary care and have the capability to undertake a variety of both qualitative and quantitative research.

Employer

Adkins Research Group

Address

1

Midland Drive

Sutton Coldfield

B72 1TU

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship works 01922 651100 ptprecruits@ptp-training.co.uk

  • Customer Service Practitioner Standard Level 2
  • Maths & English Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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