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Customer & Business Support Apprentice CORNWALL GLASS & GLAZING LIMITED

This is a new and exciting opportunity for a customer focused candidate who will be supporting a busy administration/customer support team working from our main Plymouth office. The role will be a mix of customer skills using telephone and online services and a variety of business and marketing support.

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Closing date: 21 Jan 2022

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    Monday - Friday 8am - 5pm (1 hour unpaid lunch break). Working hours may vary but will be confirmed at interview.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    24 Jan 2022

  • Date posted

    10 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The job role will be varied but will cover most aspects of office administration but will involve the data processing of client/customer information, regular use of telephone and online systems to liaise with customers and external agencies.  Many tasks will involve effective and accurate ICT skills so confident IT skills will be required.  Other tasks could include the following;

  • Dealing with incoming/outgoing telephone enquiries and inputting order details as required
  • Providing excellent customer service/support at all times both face to face and over the phone
  • You will utilise your customer skills whilst contacting potential and existing clients to promote company products
  • Assisting with social media and marketing tasks as necessary to promote the business
  • Providing general office support to sales/office staff as necessary

Requirements and prospects

Desired skills

  • Effective and accurate ICT skills
  • Confident telephone/social media skills
  • Professional office attitude
  • A genuine interest in own development and progression

Personal qualities

  • A positive, can-do attitude
  • Friendly, outgoing personality
  • Reliable and trustworthy
  • A team player

Desired qualifications

  • Maths/English at GCSE A - C (9-4) Grade (or equivalent)
  • A good ICT qualification

Future prospects

Employer is keen to encourage and develop candidate as much as possible including possible future employment/progression opportunities as necessary on successful completion of Level 2.

Things to consider

Part of qualification will require regular College attendance (currently one full day per month, supported by additional zoom/remote training) and College is based at Marsh Mills, Plymouth.

About the employer

Cornwall Glass are a well-established and recognised glazing company with over 40 years of experience within the sector and cover most of the SW region.  Cornwall Glass have regularly recruited and developed apprentices across various sectors and promoted within the workforce.  Cornwall Glass continue to promote apprenticeship development and progression as the company continues to grow.





Beechwood Way



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Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd


Trevor Barnes 07836536590

  • Full Customer Service Practitioner Level 2 standard
  • On the job training to support job role as necessary
  • Off the job training (College attendance) to support qualification requirements
  • Functional Skill support for maths/English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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