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Customer Service Operations Apprentice- Gophr Ltd- London - Flexible Working Gophr Limited

This is a fast-paced role helping our customers and couriers, working in a supportive team, using our own platform and support applications. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Feb 2022

Apprenticeship summary

  • Weekly wage

    £172.00

  • Working week

    Shifts over Monday to Sunday. Times TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    05 Mar 2022

  • Date posted

    10 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001763276

  • Positions

    3 available

As part of this Apprenticeship you will be enrolled on to the Level 2 Customer Service training programme,

You will be supported by your employer and by your training provider whereby you will be given a dedicated Skills Tutor who will visit you on a 4 - 6 weekly basis and deliver a bespoke teaching and learning session as well as coach and give feedback also support you with your evidence collation.

The programme will last around 15-18 months and at the end you will complete an end point assessment.

Gophr is growing rapidly and this is a critical time to join our Operations team, looking after customer queries, liaising with couriers and following up on any issues.

You will be working in teams to support our operations, using our software platform to check and track deliveries, and software to deal effectively with customer queries, and to work with our larger customers to ensure delivery criteria are fulfilled.

You will need to be organised, with clear communication skills and good written English, enthusiastic and pro active. Teams are scheduled in shifts to provide support from 7am-10pm seven days a week. Working closely with other departments in Gophr including Finance, Product and Development to identify ways of improving the platform and business.

Your daily duties will include:

  • Being the customer facing point of contact at Gophr
  • Working within a team to answer and resolve customer online queries and issues in a timely manner, using Intercom software; this may involve reaching out to other departments in Gophr, including Finance, Product and Sales to find a solution and escalating where necessary
  • Working to resolve any courier issues and queries
  • Liaising between customers and couriers to get the best outcome for both and deliver the Gophr service
  • Booking courier routes and shifts

We offer annual bonuses, paid training and regular company away trips, as well as social activities.


Requirements and prospects

Desired skills

  • PC literate - use of email

Personal qualities

  • Organised
  • Results orientated
  • Pro active
  • Team player

Desired qualifications

  • GCSE English and maths - grade C/4 or above

Future prospects

Potential to move into Fleet Management within Operations, or an Operations Management role. Alternatively the potential to move into Sales (including Business Development and Account Management) or another department with training (Finance, Development, Product, Marketing).

Things to consider

We are fully remote, so the role can be home based, but will require some regular coming into the office for training and team work. The role requires scheduled shift work. We offer training, staff away days, wellbeing allowances, a company bonus and a great place to work!


About the employer

Last mile delivery tech business

Employer

Gophr Limited

Address

1 4

Pope Street

London

SE1 3PR

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Training

Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited

Contact

Natalya Palmer

  • Customer Service qualification including Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Feb 2022