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Customer Service Practitioner Apprentice Dobbies

You’ll be the friendly face of our restaurant, greeting every customer with a warm welcome and providing an efficient and best in class customer experience. You’ll have a pro-active approach to maximising every sales opportunity through your natural, enthusiastic approach.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Dec 2021

Apprenticeship summary

  • Weekly wage

    £222.75

  • Working week

    Days and hours TBC (hours 25 hours per week due to business needs)

    Total hours per week: 25.00

  • Expected duration

    15 months

  • Possible start date

    29 Dec 2021

  • Date posted

    08 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001762955

  • Positions

    1 available

At Dobbies Garden Centre you will be completing the Customer Service Level 2 across a 15 month duration.

Your daily roles and responsibilities will include;:

Being a great team player with strong communication skills:

  • Have a professional approach and treat everyone well
  • Builds strong relationships across the store; works with other departments within the garden centre and restaurant to ensure the best customer experience is delivered at all times
  • Supports the management team to create a great place to work; support company initiatives
  • Asks questions to establish if there is a better way of doing things; tailoring your approach and language used to the audience.

Customer service and compliance:

  • Delivers a best in class experience to our customers through great conversation and friendly interactions; builds relationships with regular customers
  • Has great product knowledge; offers alternative products and add on options to maximise every sales opportunity
  • Works as part of a team to maintain a clean, tidy and safe environment for all; highlights hazards to management and complies with all training requirements
  • Clear and reset tables efficiently to  maintain good standards; minimises unnecessary wastage

Requirements and prospects

Desired skills

Are you resilient and agile? 

Can you offer a supportive and positive approach, with a curious mind and a desire for continuous learning? 

Are you confident, self-aware and open to feedback, can you adapt quickly to change and prioritise tasks to ensure deadlines and targets are met?

If yes, click apply! 

Personal qualities

We need someone who is, naturally positive and engaging; loves interacting with people; target driven; follows policies and procedures; calm under pressure and fun to be around! 

Desired qualifications

None specified.

Future prospects

Dobbies Garden Centre may offer, upon successful completion of the apprenticeship, the natural next step which is an Expert or Supervisor role within the restaurant or Garden Centre. 

Things to consider

The vacancy dates are to be used as a guide. Should the right candidate be found, this vacancy could close early. 


About the employer

Dobbies Garden Centres is a British chain of garden centres based in Lasswade, Scotland. It is the biggest garden centre operator in the United Kingdom, operating over 68 stores, some of which it acquired from the previous biggest garden centre chain, Wyevale.

Employer

Dobbies

Address

Hereford Road

Shrewsbury

SY3 0DA

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Customer Service Level 2
  • Functional Skills maths and English 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Dec 2021