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Apprentice Patient Engagement Assistant St Pancras Clinical Research Ltd

The aims of this department are as follows: optimising patient retention, improving and expanding SPCR’s patient recruitment strategies and patient databases where possible and ensuring patient data is collected and managed in a quality-considerate, GDPR appropriate manner.

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Closing date: 27 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    28 Dec 2021

  • Date posted

    09 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


Patient Engagement:

  • Carry out the following (non-exhaustive) functions of the patient engagement role: tele-screening; identifying and following up with potential patients; and arranging pre-screening visits
  • Carry out all administrative aspects of arranging patient appointments in a timely and efficient manner as required
  • Deal with all incoming calls in a friendly and professional manner
  • Enter patient data using all required databases, spreadsheets and SPCR working tools in accordance with GDPR legislation
  • Identify opportunities to increase patient numbers provide support for marketing activities and recruitment campaigns
  • Understand, apply and adhere to trial protocols while performing recruitment activities
  • Maintain confidentiality at all times and be aware of relevant legislation
  • Liaise with Administrative, Clinical and Medical teams to ensure patient queries are resolved in a timely manner


  • Promote and endorse SPCR company values/vision
  • Present a positive image of SPCR at all times
  • Promote a good team spirit and lead by example, motivating and empowering others
  • Adhere to all staff rotas as required
  • Fulfil office administration duties

Communication and Working Relationships:

  • Maintain professional communication and conduct at all times
  • Liaise with all internal and external parties relevant to the conduct of SPCR business under the guidance of the Patient Engagement Coordinators/Business Strategy Executive
  • Participating in regular meetings and supporting all aspects of meeting administration
  • Demonstrate sound verbal and written communication at all times
  • Being proactive and using initiative
  • Creative approach to problem solving
  • Ability to work effectively under pressure

Management and Development:

  • Work under the supervision and instruction of senior staff whilst demonstrating the ability to work independently, using initiative and prioritising workload
  • Share experience and knowledge with all team members
  • Engage in regular supervision as required for role
  • To maintain knowledge of the ethical principles for clinical research and its implications for current practice
  • To work at all times according to Good Clinical Practice, Research Governance frameworks, internal policies and guidelines
  • Attend all training as required

Requirements and prospects

Desired skills

  • Organised
  • Good attention to detail and conscientious

Personal qualities

  • Friendly
  • Helpful and a good team player

Desired qualifications

  • No prior qualifications are necessary to apply for this role

Future prospects

  • On going training and the opportunity to progress your career within the organisation

Things to consider

  • This Job Description is an outline only and does not contain an exhaustive list of duties and there may be requirement to undertake additional responsibilities

About the employer

A clinical research company involved in stage 2 and 3 trials in areas such as dementia, chronic pain, diabetes and depression.


St Pancras Clinical Research Ltd



Gray's Inn Road, Grays Inn Road



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Training provider


Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education


Luke Burton 020 3954 5447


On programme Training:

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

  • Knowledge Test
  • Skills Test
  • Oral Questioning – underpinned by portfolio

Apprenticeship standard

Business administrator

Level 3 (A level)

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