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Customer Service and Support Apprentice Kingdom Business Centre

A new and exciting opportunity for an ambitious and motivated individual to join a busy team to support a challenging and sometimes demanding customer driven sector. This would suit a confident, proactive individual who can communicate well both face to face and over the telephone.

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage

    £160.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm (1 hour unpaid lunch break). Total hours per week: 35.00.

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    13 Dec 2021

  • Date posted

    06 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001760898

  • Positions

    1 available

The role is to provide customer support/assistance at the main business reception area dealing with inbound and outbound telephone calls, learning to deal with customers in person, keeping business records up to date, checking documents to ensure they are correct and corresponding with clients, mainly via e-mail, in a compliant and timely manner.


Requirements and prospects

Desired skills

  • Confident telephone manner
  • Willingness to learn and develop new skills 
  • Good communication skills
  • Good time management and work planning

Personal qualities

  • Reliable, honest and trustworthy
  • Friendly with a positive 'can do' attitude 
  • Team player who is happy to work with others
  • Ability attitude to prioritise work tasks/demands as necessary 
  • Positive attitude to all work-related tasks 

Desired qualifications

  • GCSE maths/English A*-C/9-4 grades (or equivalent)
  • Good ICT skills/qualifications 

Future prospects

  • Possibility of progression into full-time employment or progression opportunities for the right candidate after successful completion of Level 2

Things to consider

  • Part of the qualification will require College attendance one day a month at our training centre (based near Marsh Mills, Plymouth) to support 'off-the-job' training requirements
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

About the employer

The Kingdom Business Centre is a fully serviced office provider, offering office space and internet connectivity to in excess of 30 business on site, together with providing full administration support to tenants on an ad hoc basis as required. 

Employer

Kingdom Business Centre

Address

Kingdom House

Brunel Road

Newton Abbot

TQ12 4PB

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Training

Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd

Contact

Trevor Barnes 07836 536590 trevor.b@tftg.org

  • Full Customer Service Practitioner - Level 2
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Functional skills support as/if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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