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Sales Administrator Apprenticeship Webtec Products Ltd

The Sales Administrator Apprentice role is to support a highly effective sales team. You will learn how the manufacturing industry works, understand supply & demand & how this effects our business & in turn our customers. We will support your journey with learning opportunities to complete your apprenticeship & progress your career.

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Closing date: 12 Jan 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Thursday 8.30am – 5.30pm. Friday 8.30am – 4.30pm. Breaks - 1 hour for lunch.

    Total hours per week: 39.00

  • Expected duration

    21 months

  • Possible start date

    17 Jan 2022

  • Date posted

    03 Sep 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001760656

  • Positions

    1 available

Purpose of Role:

The successful applicant will be a valuable addition to the UK/ROW sales team and learn to work as part of the team, as well as using your own initiative to work independently. There will be opportunities to learn how other departments function and be involved with projects outside of the sales department.

In summary with close mentoring, support and training, learn how to:

  • Quote customers and answer their questions
  • Place orders and progress them keeping customers up to date
  • Manage emails in the sales and your own personal email inbox
  • Communicate effectively with internal and external customers
  • Keep the system updated with new or amended information
  • Carry out tasks to assist the senior sales coordinator
  • Attend meetings where required and take responsibility for your actions
  • Join one of the intercompany improvement groups and actively contribute to the group’s objective
  • Lead on your own project
  • Understand our ISO9001 quality system and how that impacts on your role at Webtec
  • Spend time working in other departments to broaden your skills and knowledge of what Webtec does.

Key Responsibilities:

CUSTOMER SERVICE – EXTERNAL:

  • Responding to customer enquiries (made via phone or email) - communicating with the sales team or Engineering where appropriate, sourcing information from our CRM (Customer Relationship Management) system or passing messages on
  • Providing quotes for customers - based on customer requirements, and from information provided by the sales or engineering teams
  • Sending order acknowledgements and keeping customers updated regarding order progress
  • Support the management of customer cases

CUSTOMER SERVICE - INTERNAL:

  • Communicate with production to progress customers’ orders
  • Work with various departments to ensure customer cases are managed to external customers’ expectations
  • Assisting with planned marketing or promotion events when required, attending marketing meetings and offering feedback when invited
  • Join one of the intercompany improvement groups and actively contribute to the group’s objective

SALES ADMINISTRATION:

  • Data entry - entering new quotes and orders on the ERP (Enterprise Resource Planning) database system, processing sales orders etc.
  • Documentation checking - ensure all documentation is clearly defined and responding to queries raised customers and finance/shipping prior to order acknowledgment.
  • Supporting the management of customer cases (warranties, returns or complaints) externally – understanding customer expectations and liaising with departments involved in providing resolutions
  • Check Marketing Automation (AI) website regularly and reassign leads to sales engineers or contact directly

Improvement Projects

  • Participating in sales and marketing projects, including carrying out specific tasks that may be assigned by the manager as and when required
  • Project management – identifying and leading improvement projects as and when required

Requirements and prospects

Desired skills

  • Communicate effectively via telephone, email and face to face
  • Proactive when managing projects and in communication
  • Good IT skills in Microsoft packages such as Word and Excel
  • Prioritise own tasks and work independently under pressure

Personal qualities

  • Ability to work as a flexible team member, contributing to the delivery of business objectives
  • Excellent attention for detail - the ability to spot errors

Desired qualifications

GCSE (or equivalent) in English, maths, grade A*-C/ 4 or above.

Future prospects

We are looking to offer permanent full-time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees.

Things to consider

Webtec is located within St Ives industrial estate on Nuffield Road, public transport is available from the main road and surrounding areas.

  • Competitive starting salary 
  • Discretionary company profit share
  • 24 days annual holiday + 8 bank holidays
  • On-site parking
  • Free hot and cold drinks in the staff canteen
  • Pension with Employer contributions
  • Opportunity for Career Development.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Webtec Products Ltd is a manufacturing company based in St Ives with offices in the US, Germany and HK employing around 60 people globally. We design and manufacture innovative hydraulic components and hydraulic test equipment for mobile, industrial and agricultural machinery.

Our products are manufactured in the UK and marketed worldwide. We believe in being better than we are today, recognising our customers’ needs are unique. We believe in supporting our employees to feel empowered, allowing them to progress their skills and gain new ones.  We offer continuous training and development to employees who wish to advance their career.

We have reached silver accreditation from Investors in People and we’re working towards Gold. Read more about Webtec at www.webtec.com

Employer

Webtec Products Ltd

Address

11-13

Nuffield Road

St. Ives

PE27 3LZ

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Training

Training provider

CAMBRIDGE REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Cambridge Regional College

Contact

Camilla 01223 418778

As the employer, Webtec Products Ltd, will provide close mentoring and shadowing, including off the job training as part of the Apprenticeship.

The apprentice would be assigned an assessor through the College, who would typically come out to visit in the workplace to assess workplace competence.

  • Level 3 Diploma in Business Administrator
  • Business Administrator - Skills, Knowledge and Behaviours.
  • Functional Skills Maths and English Level 2 (exemptions apply).

First week induction:

  • Policies and procedures
  • Company Mission and Values

Other workplace training:

  • Relevant regulations and policies

Training delivered via college:

  • Communication
  • Event Management
  • Project Management
  • Ethical Issues in the workplace
  • Technology use in business
  • Understanding business stakeholders
  • Day release/ online study to CRC

The knowledge side would be provided via an online portal VLE (Virtual Learning Environment), and assignments/ evidence of work/ portfolio would be checked via an online Smart Assessor.

Apprenticeship standard

Business administrator

Level 3 (A level)


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