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Apprentice Admin, Compliance & Credit Control CARRINGTON BLAKE LIMITED

We are looking for an Apprentice Customer Service Advisor/Administrator to assist in managing the admin, compliance & credit control function is to provide support to the Recruitment Team, Accountancy Team and Insurance

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Closing date: 11 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, working hours are between 9.00am - 5.00pm. Exact times TBC. Staff are expected to work until 6pm if there are urgent tasks to be completed or to make up for lateness

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    14 Feb 2022

  • Date posted

    03 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The purpose of the admin, compliance & credit control function is to provide support to the Recruitment Team, Accountancy Team and Trevellyan Insurance;

Recruitment Team - this requires timesheet processing and compliance. In doing so Recruitment Admin handles all timesheet processing/queries & liaises with all candidates in obtaining all documents that are required to make candidates compliant in relation to all MSP requirements. In terms of timesheet processing this function helps to maximize the companies’ weekly profits by chasing candidates for outstanding timesheets. In terms of compliance this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us they would like to carry out an audit.

Trevellyan Insurance - this is a support function in all elements of credit control and payments to the insurers.

Accountancy Team- this is a support role to accountants and clients in offering good customer service, book keeping and administration support of our accountancy services



  1. Job Responsibilities & Performance Standards  Recruitment – Payroll /Timesheets
  • Downloading candidate timesheets
  • Process AWR changes & placement extensions
  • Advise payroll of any potential “Fast Payments”
  • Create vendor adjustment forms
  • Provide payroll with details of who to pay
  • Teaching candidates how to submit timesheets on the online portals
  • Taking calls from candidates who have queries
  • Raising invoices for fees that are due and reconciliation
  • Ensuring that vendors are being chased for payments
  • Chase unprocessed timesheets from workers
  • Manage payment queries for candidates where applicable
  • Manage candidates Holiday Request forms and send completed forms to Payroll
  • Reconcile remittances received from the Vendors
  • Liaise with our Factoring Company regarding the Aged Debtors

Job Responsibilities & Performance Standards – Compliance

  • Sending out & chasing outstanding registration documents and references
  • Chase candidates for any outstanding documents
  • Take candidates through the “Working For Carrington Blake” document
  • Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
  • Deal with audits when they are requested by MSPs
  • Providing references for previous candidates
  • Scan all documents into the relevant candidate files on company systems
  • Manage Task Management schedules & task follow-up reporting
  • Record communication history of each candidate on internal systems
  • Run Compliance Reports – daily
  • Other tasks and duties as assigned from time to time
  • Compile weekly Payment Schedule and Starters & Leavers reports


Job Responsibilities & Performance Standards – Trevellyan Insurance Services

  • Check bank statements daily for payments due in to the company from clients, finance companies and insurers
  • Diarise & chase payments with clients – 7 day SLA for payments
  • Ensure that all receipts and payments are placed in the credit control system
  • Reconcile all transactions with the credit control system
  • Ensure all insurance companies are paid at the end of the month via the statements
  • Ensure all statements are confirmed as correct and signed off
  • Run weekly Age debtor reports to ensure that we are fully paid from clients


Job Responsibilities & Performance Standards – Accountancy Services 

  • Carry out client customer service and administration calls.
  • Client file and database & Software management; ACT, SPS
  • General book keeping tasks
  • Reconciling bank statements
  • Ensure accurate and up to date client account files and database are kept
  • Collating supporting documents and financial data in for accountant’s service delivery
  • Carryout credit control duties to ensure payments received for CBA services
  • Invoicing for client services delivered in support of credit control

Requirements and prospects

Desired skills

  • Experience in Outlook, MS Excel, Word and Powerpoint
  • Professional communication skills on phone and via email (articulate and clear)
  • Confidently and professionally communicate at all levels and liaise with managers and clients
  • Ability to work under pressure / meet deadlines
  • Ability to interpret data
  • Excellent attention to detail
  • Excellent numeracy, accuracy, and organizational skills
  • Effective time management and punctuality
  • Be enthusiastic with a positive can do and will do attitude
  • Desire to succeed and able to fit well with a busy team
  • Professional in both appearance & conduct

Personal qualities

  • Team Player - interact & blend well with other colleagues
  • Ability to work well under pressure
  • Excellent attention to detail
  • A proactive individual who is self-motivated and able to fit well with a busy team
  • Ability to work well under pressure
  • Adheres to company policies, code of conduct & progressive improvement of company culture
  • A people person
  • Target orientated
  • Attention to detail
  • Be able to act on own initiative
  • Have a bright, confident, personality and be positive
  • Confident & outgoing
  • Desire to succeed

Desired qualifications

  • GCSEs at A*-C / 9-4 or the equivalent

Future prospects

  • Full-time position

Things to consider

  • Experience - Desired but not essential
  • Staff are required to work until 6pm if there are urgent tasks to be completed or to make up for lateness

About the employer

Based in Central London, with over 20 years of experience, Happie Group is one of the UK’s leading payroll companies offering a range of payroll services.

Our clients can be assured that we operate a secure and confidential operation when we deal with their payroll systems. Happie Group is a payroll company that prides itself on being able to react quickly and efficiently, our robust processing system means that we can handle large variances of labour.

Happie Group is not a faceless payroll bureau – we work in partnership with our clients to develop an area of their business that is often overlooked.

Our vision is to become a leading international outsourced
payroll solutions provider.





Muirfield Crescent


E14 9SZ

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Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd


Lorraine Susan Bunyard 07951480169

  • Business Administrator Level 3 Apprenticeship Standard 
  • Full on-the-job training will be delivered
  • Off-the-job training will be supported by our Training Provider – Davidson Training UK Ltd
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Apprenticeship standard

Business administrator

Level 3 (A level)

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