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Apprentice Business Administrator in Property Sales M & M Estate & Letting Agent

A remarkable opportunity for someone that wants to be involved within the property industry to join an expanding, thriving estate agent Duties will include booking and carrying out property viewings, dealing with enquiries and dealing with clients face to face and on the telephone.

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Closing date: 11 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 6pm, Saturday 9am to 6pm. Shifts TBC.

    Total hours per week: 48.00

    (the hours are based on the candidate being over 18)

  • Expected duration

    13 months

  • Possible start date

    14 Feb 2022

  • Date posted

    03 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This is a customer-facing role with responsibility for providing the administrative support. 

Your roles and responsibilities will include:

  • Sales and marketing - marketing available properties
  • Registering applicants, booking appointments and assisting in viewing where required
  • Liaising and dealing with clients on a day to day basis (new and current clients)
  • Sending and responding to emails
  • Managing Files
  • Answering phone as required dealing with queries and enquiries
  • Adhering to all office systems and company policies
  • Maintaining office profile through quality of marketing (window, website & advertising) uniform & punctuality
  • Make sure all aspects of lettings meet legal requirements
  • Booking and gaining property appraisals
  • Filing as required
  • Managing your own Inbox
  • Ensuring all properties are marketed consistently to the office standard
  • Assisting the rest of the team as and when required
  • Keeping all forms, brochures and letting materials printed
  • Leafleting/prospecting as required
  • Data entry – updating details, creating new entries, editing details
  • Carrying out basic property research, including marketing procedures through portals, websites and various databases
  • Assisting lettings team members
  • Diary management
  • General Administrative duties
  • Provide excellent Customer Services for clients, sellers and buyers
  • To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales
  • To use appropriate communication and interpersonal skills such as active listening

You will be required to know how to manage the relationship with the customer.  Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.

Requirements and prospects

Desired skills

  • Good communication skills
  • Good level of spoken English
  • Ability to deal with people and provide excellent levels of customer service
  • Good telephone manner
  • The ability to build good working relationships with a wide range of people
  • Organisational skills
  • Full driving license and access to car but not essential

Personal qualities

  • Enthusiasm and common sense
  • Personable
  • Able to work independently and as a part of a team
  • Have a good sense of humour
  • Confident
  • Able to work under own initiative
  • Self-motivated

Desired qualifications

  • GCSE grade A*-C/9-4 or equivalent in maths and English 

Future prospects

  • The potential for the right candidate to become a permanent member of the team once they qualification has been completed
  • Opportunity to complete additional training courses focussed on the industry once you have completed your apprenticeship

Things to consider

  • You will need a car and be able to drive 
  • You can earn a commission and salary increments will be discussed as you progress through your apprenticeship and will be dependent upon your progress
  • In-house training will be given to support specifics of the role
  • If you have any questions, please contact Davidson Training UK Limited
  • Permanent position for the right candidate upon completion of their apprenticeship
  • End-Point Assessment conducted by an external provider (project completed at work and a presentation on the project, portfolio interview and knowledge test)
  • The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

M & M Estate & Letting Agents are a family owned and run business, operating from their busy shop front office in the heart of Gravesend town centre.

Established in 1982, the director's Sarah Driscoll and Christine Miller pride themselves on the company's reputation.

"Our business is a people business and our clients are generally recommended to us by people who have had a good experience when buying, selling, or renting a property via us in the past. We offer a highly professional service based on local knowledge and expertise".

"We are dedicated to offering the best possible marketing advice with a personal service and give accurate advice on pricing, advertising and timescales. Our team knows the area well and can advise on regional property trends, local schools, transport links and leisure pursuits in the area. We use a proactive approach and offer our properties to the local, regional and global markets with well thought out advertising campaigns and excellent web presence"


M & M Estate & Letting Agent



Windmill Street


DA12 1AH

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Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd


Lorraine Bunyard 07951480169

  • Business Administrator Level 3 Apprenticeship Standard
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Qualification.Full on-the-job training will be delivered
  • Off-the-job training will be supported by our Training Provider – Davidson Training UK Ltd
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Apprenticeship standard

Business administrator

Level 3 (A level)

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