Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Support Worker Apprenticeship PHOENIX SUPPORT LTD

The role supports Service Users with learning disabilities, mental health and autism who live within the community, a service that meets a Targeted and Goal focused Personal Individual Needs Approach.

Sign in to apply

Closing date: 01 Jan 2022

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    56 weeks

  • Possible start date

    02 Jan 2022

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001760308

  • Positions

    2 available

Summary of the role:

  • The role supports Service Users with learning disabilities, mental health and autism who live within the community, a service that meets a Targeted and Goal focused Personal Individual Needs Approach
  • You will be undertaking an active role in enabling and supporting Service Users, to maximize independence in the community in a manner that promotes: Respect, Equality and Diversity
  • You will be expected to participate and prepare monthly case studies

Your role supporting our service users:

  • Helping maintain a personal Service Users development through individual programmes including: making suggestions for change and updating records on a minimum of a daily/weekly basis with maximum involvement from the individual Service User
  • Providing a monthly case study working alongside a team, focusing on a relevant business topic
  • Maintaining individual records and developing with the Service User, future programmes aiming towards increased independence. This will be on a 3 monthly or more frequent basis
  • To ensure Service Users enjoy a high quality of life according to individual care/support plans and that all Service Users rights are fully respected at all times
  • To ensure all Service Users needs are identified via person centred planning, and future aspirations and realistic goals are met Advising and supporting family contact by ensuring as required that good relationships are developed and maintained with each Service Users relatives, friends and advocates
  • To liaise effectively with all Service Users and associated networks to ensure the provision of integrated services
  • Ensuring that as far as is possible; relationships are maintained with neighbours, shopkeepers and local services in order to enhance the status of the Service User within the community
  • To ensure Service Users enjoy a high quality of life according to individual care/support plans and that all Service Users rights are fully respected at all times
  • To ensure all Service Users are supported with their self-image and any personal care needs
  • To work as per roster as allocated for the Service Users needs

Main responsibilities will include:

  • To work with your Senior staff team and associated networks in the development of support/care, assisting the Service Users with plans which accurately reflect individual needs and strengths in the review process of these plans
  • To adhere and remain familiar with all contents of the Organisations Guidance booklet and future updates, obtaining further information as personally needed
  • Being familiar with the procedures and policies within the organisation and where inadequacies exist, bringing them to the immediate attention of the Management
  • To ensure that all statutory requirements and procedures are adhered. In particular, to have reference to legislation directed from Supporting Independence Services (SIS) and associated documents from local authorities
  • Actively assisting in the prevention of accidents to Services Users, staff teams and others
  • To deal promptly and effectively with all complaints and grievances as company policies guidelines
  • To support the successful operations of quality control and administration systems
  • To positively support the use of innovative support technology
  • Receiving supervision/appraisals and participating in identifying your own personal training needs and actively working towards meeting those needs. Further your personal career pathway whilst attending training days as necessary, relevant to aspects of work within your role. Increasing your knowledge and ability towards supporting the Service User’s needs
  • To be involved in the development/training of staff where necessary, supporting any new inductions
  • Monitoring that accommodations are cleaned and maintained to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk Assessments
  • Keeping the grounds of accommodation in order by advising the Service User of keeping clean and tidy Bin Area, Parking Area and Path Area, and checking your advice has been executed
  • Monitoring that the accommodations gardens are kept tidy and looking nice by planning and participation with Service Users and associated networks
  • To be overall flexible and responsive to meet the ever-changing needs of our Service Users and company as requested by our Stakeholders

Requirements and prospects

Desired skills

  • Excellent approachable
  • Listening and communication skills with approachable listening skills
  • Good negotiating skills
  • Ability to cope with pressure
  • Ability to cope with change

Personal qualities

  • Carrying out the tasks on your job description efficiently will ensure the smooth operation of the Companies administration and service
  • You will therefore, be making a very important contribution to the team, to matters affecting individual Service Users and the achievements of the service as a whole. This will develop our position with local authorities, as will the positive relationships you make every time you deal with authority personnel and parents by letter, telephone, email or in person

Desired qualifications

  • None but keen to work towards qualifications

Future prospects

  • Full time employment or further qualifications

Things to consider

Additional Requirements:

  • This post is subject to an enhanced criminal record check, known as a DBS (Disclosure Barring System) check
  • Knowledge of be able to use a smart phone and be willing to use the company equipment for work purposes
  • Have a full UK Driving License

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

What we do?

We employ a team of highly trained staff all of whom have, or are working towards, a Diploma in Health and Social Care.

We pride ourselves on staying ahead and were ready to deliver changes before they came in all our new staff are required to undertake the Care Certificate qualification prior to active commencement in role.

This is then consolidated in practise with observations and assessments, by a Support Supervisor. We organise and run in-house training and development for all our staff that evolves with changes in practise and legislation, our staff are required to complete all statutory training courses. 

In addition, we offer training in specialist areas as follows:

  • Conflict Resolution
  • Autism Spectrum Conditions
  • Mental Health Awareness
  • Drug and Alcohol Awareness
  • Understanding Addiction
  • Epilepsy
  • Diabetes
  • End of Life
  • Personal and Internet Safety
  • Support Planning – Person Centred Support

Employer

PHOENIX SUPPORT LTD

Address

17

Hart Street

Maidstone

ME16 8RA

You must have JavaScript enabled to view a map of the location


Training

Training provider

eTRAINING LIMITED

Applications for this apprenticeship are being processed by eTraining Limited

Contact

Kim Carter +447760888498 kim.carter@etraining-uk.com

Level 2 Adult Care worker, L3 available

Functional skills if required

Apprenticeship standard

Healthcare support worker

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.