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Customer Service Apprentice Cirencester College

The role is to carry out a wide range of duties to support our Reprographics and Student Journey department. The post holder will be working in key areas of the College with a high degree of customer and staff contact. The role provides an opportunity to learn a range of administrative and other service skills.

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Closing date: 19 Dec 2021

Apprenticeship summary

  • Annual wage

    £10,582.00 - £16,085.00

  • Working week

    Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 4:00pm with 30 minutes for lunch each day

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    04 Jan 2022

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001760296

  • Positions

    1 available

Responsibilities will include:

  • To operate multifunctional devices, large format printer, laminator and other items of equipment
  • Use the job ticketing system to process requests speedily
  • To assist with ensuring smooth operation of College multifunctional devices, reporting equipment faults and liaising with engineers where necessary
  • Serving students in the College stationery shop
  • To assist with the keeping of accurate records, reproduction of monthly accounts and the ordering of consumables
  • To produce staff and student ID badges and investigate any problems
  • To assist with the development of a quality reprographics service for the College community
  • Dealing with staff and student enquiries. Responding to emails, logging tickets in reprographics as required
  • Assisting in the sorting and distribution of all incoming and outgoing post and checking parcels (including associated paperwork)
  • Undertaking general office duties including filing, word processing and data entry, assisting in the dispatch of post and parcels and operating the till
  • To undertake any duty that may be reasonably required by the Reprographics Supervisor
  • Answering both departmental and main college phones
  • Working on main reception desk dealing with queries from staff, students and the general public by phone or in person
  • Acting as a first point of contact for first aid accident and emergency
  • Clerical duties booking of appointments signing out mini buses and mobile phones
  • Provide clerical administrative support to other areas of the college when necessary

Requirements and prospects

Desired skills

Essential:

  • Good communication - written and verbal
  • Confident telephone skills
  • Ability to deal with staff, students and general public

Desirable:

  • Ability to manage a varied work role and ability to be flexible and adapt quickly to change
  • Confident with IT, especially Word processing and Excel

Personal qualities

Essential:

  • Positive, reliable, enthusiastic and motivated
  • Proactive attitude to work
  • A willingness to learn new skills
  • Ability to work as part of a team and adapt quickly to varying situations

Desirable:

  • Good time-keeping and ability to organise
  • Ability to work on own initiative

Desired qualifications

GSCE English & maths, grade 9-4/A*-C (or equivalent qualifications).

Future prospects

The College also advertises its wider vacancies on the staff intranet and is supportive of internal staff progression. We have several recent apprentices who have chosen to stay with the College and applied for permanent roles.

Things to consider

  • Wage is dependent on age (£10,582 - £16,985 pa)
  • This role is office based but requires the post holder to support staff and students around the college site. We hold lots of events at the college and you may be asked to help with these from time to time
  • Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received

About the employer

Cirencester College is a sixth form centre for 16-19-year olds offering A-levels and T-levels, level 2 qualifications and apprenticeships. It also has a growing number of adult students, largely attending evening classes. The College employs approx. 300 staff, covering teaching and support functions, and has more than 2500 students.

Employer

Cirencester College

Address

Fosse Way Campus

Stroud Road

Cirencester

GL7 1XA

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Training

Training provider

CIRENCESTER COLLEGE

Applications for this apprenticeship are being processed by Cirencester College

Contact

Cirencester College 01285 626259 apprenticeships@cirencester.ac.uk

Customer Service Practitioner Level 2 Apprenticeship Standard.

  • Each apprentice will be allocated a Coach to support ongoing learning and preparation for EPA
  • In addition, Progress Reviews will take place regularly to ensure the apprentice is on track

End Point Assessment:

The three EPA assessment methods are:

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

Progression:

  •  Progression to Customer Service Specialist L3

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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