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Receptionist/Administration Apprentice Score (Europe) Ltd

This is a fantastic opportunity for an ambitious and motivated individual who is aware of the importance of providing excellent customer service and administration support and would like to be part of a hardworking team and successful company.

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Closing date: 12 Jan 2022

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 4.00pm (This is changeable depending on workloads at various times of the year)

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    24 Jan 2022

  • Date posted

    03 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001759266

  • Positions

    1 available

General administration and reception duties as follows: 

  • Booking transport/flights and Accommodation etc.
  • Booking dates and times for the conference room
  • Corresponding verbally with people internal and external to the organisation in a professional manner
  • Recording incoming faxes and sending out faxes
  • Distributing incoming post and stamping all outgoing post
  • Ensure all messages are dealt with efficiently and appropriately making sure a contact telephone number is taken and then passed on to the relevant person(s) in an efficient and timely manner
  • Producing minutes for meetings, after training
  • Ordering our office stationery
  • Monitoring of visitors
  • Keeping the photocopier, printer and fax machine supplied with paper
  • Ensure reception and waiting areas are kept neat, tidy and safe
  • Excellent organisational/communication skills
  • Scanning documents
  • Shredding and laminating
  • Using various pieces of office equipment
  • Producing reports
  • Arranging meetings/appointments
  • Producing reports
  • Updating records
  • Filing
  • Using Microsoft, Word, Excel and PowerPoint
  • Corresponding via email
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality. 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives of the company.


Requirements and prospects

Desired skills

  • Should be an excellent communicator
  • Must be polite, friendly and helpful when speaking to people
  • Must have a corporate/smart appearance
  • Must speak in a clear and professional manner, face to face and on the telephone
  • Must have a professional approach
  • Some previous experience on Reception would be desirable
  • An IT qualification is desirable but not essential
  • They should be a team player, is approachable and willing to develop
  • You must be able to focus on the job in hand and complete it to a high standard

Personal qualities

  • Focus on good timekeeping, hardworking, willing to learn new skills, good verbal and written communication, good organisational skills, and approachability
  • Ability to work on own initiative
  • Ability to work effectively as both part of a team and as an individual

Desired qualifications

  • Excellent standard of English and maths Grade C/4 or above is required
  • Excellent IT skills
  • IT qualification is desirable but not essential must have knowledge of Word, Excel and email

Future prospects

  • Progression available to the level 3 Business Administration (18 month contract), subject to satisfactory employment and completion of level 2 Customer Service Practitioner Apprenticeship, and then to a permanent position

Things to consider

  • Following applying for this vacancy the first stage, after your initial application, you will be to invited to an interview via Zoom with Nichola Barnes.  If you do not attend this interview your application will not progress any further
  • For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk or apprenticeships@kirkleescollege.ac.uk 07788390025
  • No contact should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have
  • Candidates will be asked to complete an assessment and an application form as part of the application process
  • This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

At Score Europe Ltd, we provide engineering, research, design, supply, repair, manufacturing and training services throughout the world. We provide these services 365 days a year, in a variety of market sectors.

Since starting up Score has grown and expanded its range of services which now include the following services in relation to the main principle company product lines.

  • Valve sales, repair, modification & field services
  • Training
  • Enhanced testing
  • Welding solutions
  • Surface treatments
  • Subsea assemblies
  • Condition monitoring
  • Automation & control
  • Engineering & design consultancy

We recognise the growth of the company is dependent on the growth of the people. Through training and guidance, we assist our team members’ desires to realise their potential and select their own path to achieving their personal goals and dreams.

Fuelled by the drive and passion of our people, the family that is Score Group plc has expanded to a global network of companies, where our infrastructure of technology and innovation has and will continue to supply the services and processes to all our customers of global engineering excellence.

Our vision is simply to be the best in our industry providing the highest quality of standards through continual improvements to all our stakeholders.

Employer

Score (Europe) Ltd

Address

Sherwood House

Armytage Road

Brighouse

HD6 1QF

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

Customer Service Practitioner Level 2 Apprenticeship Standard covers following elements:  Knowledge, Skills and Behaviours. 

Candidates will provide work-based evidence covering the duties being undertaking from the start of the qualification and throughout; the evidence gathered will prove competence and duties will be varied: Evidence could include letters, emails, administering finance, collate information, report data, customer contact (face to face, electronic and verbal), feedback from peers/customers, reflective accounts, team work, planning and organisation techniques. This programme covers 70% of the former Business Administration Level 2 apprenticeship and 30% specific Customer Service elements.

Candidates will attend taught classes via Microsoft Teams that cover the “understanding” elements for the Knowledge, Skills and Behaviours; these classes run on a Wednesday via Teams.

Knowledge:               

  • Knowing your customers            
  • Meeting regulations and legislation        
  • Systems and resources        
  • Your role and responsibilities
  • Product and service knowledge
  • Understanding the organisation

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Customer experience

Behaviours/ Attitude:

  • Developing self
  • Being open to feedback 
  • Team working 
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time” 

The following Functional Skills are to be delivered as part of this standard:

  • Maths Level 1 and 2
  • English Level 1 and 2 

(Exemptions may apply if attained a GCSE Grade C/4 or Functional/Key Skills equivalent. 

All Functional Skills classes delivered in college on a Wednesday via Teams.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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